Associate Customer E....
Associate Customer Experience
Posted on :
09-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2607840
We are conducting walkin interviews for the position of Associate Customer Experience at Indias Leading Food Delivery Company in Gurgaon Haryana. on 09/03/2024 and 11/03/2024. Below are the details:
Role: Associate Customer Experience
Job ID: 0023
Company: Indias Leading Food Delivery Company
Location: Gurgaon Haryana
Salary: 3.8 5.5 LPA (tentative; actual salary will be decided in the interview)
Eligibility:
Education: Bachelors Degree (Graduation from a regular course).
Experience:
- Minimum Years of Experience Required: 0 (Freshers can apply).
- Maximum Years of Experience Required: 3 Years.
(No gaps are allowed unless the candidate has a genuine reason for it).
Communication:
Proficient in English & Hindi.
Good typing skills of a minimum of 60 words per minute with 95% accuracy.
Personality: (Evident in spoken & written interaction)
Spoken: Pleasant demeanor (warm respectful tone modulated speed easy to understand).
Written: Uses polite words is not overtly casual and gives relevant responses.
What You Need to Bring to the Table:
Responsibilities:
- Resolving problems/concerns raised by customers on our App via chat/phone/email.
- Establishing a relationship of trust with the customer by ensuring qualitative service (empathy and efficiency excellent communication).
- Learning the products and services offered thoroughly to provide timely and efficient resolutions to issues raised.
- Troubleshooting problems and seeing them through to resolution.
- Escalating unresolved issues to the appropriate internal teams.
Characteristics:
- Peoplefirst mindset (patient empathetic warm respectful).
- Problemsolving mindset.
- Flexibility.
- Detailoriented (active listener).
Work Schedule:
- Day shifts but should be comfortable with rotational shifts too!
- In night shifts a cab is provided oneway from 8 pm to 8 am.
Work Mode: Work From Office
Notice Period: Immediate or maximum 07 Days.
Mode of Interview: Walkininterview on 09/03/2024 and 11/03/2024
Interview Address: Sector 62 Gurgaon Haryana.
communication,customer experience,customer support
Employment Type
Full Time
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