Assistant Manager Cu....
Assistant Manager Customer Service
Posted on :
13-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2527611
Position: Assistant Manager Customer Service
Location: Mumbai
Experience: 68 years
Qualification: Graduate
Job Description
We have an exciting opportunity for an Asst. Manager Customer
Service to independently handle customer service desk for ocean exports and
imports.
Key responsibilities:
Handling of Key Account business of Ocean Exports by sea which
includes entire coordination with both shipper consignee Carrier
Freight Forwarders Transporters CHA for CFS and Factory Stuffing of
containers / LCL cargo.
CoOrdination with Overseas Office for Nomination Shipment &
Handling Nomination Shipment.
Responsible for managing and reviewing export and import operations
in accordance to ocean freight business and customer needs
CoOrdination with Sales & Documentation team for Shipment
Procedures.
Sending Quotation to customers for Ocean Exports & Imports.
Should Handle Hazardous & Reefer containers.
Should Handle Over Dimensional Cargo.
Establish & maintain a strong working relationship with Customers to
get more business with existing customers.
Manage reporting requirements of department such as DSR Operation
Tracking Report
Time management prioritizing tasks and meeting deadlines. Produce
quality work even when under extreme time pressure & deadlines.
Job Requirement
Bachelor s degree in Commerce Logistics or related field with over 8 years of
experience in the job offered out of which at least 4 years of experience in
Ocean Export and Import.
Should have handled shipment for a minimum volume of 150 containers per
month.
Skills/ Requirement
Advanced skills in MS Word Outlook and Excel.
Ability to make effective decisions under pressure.
Ability to gather and interpret relevant data and information
Exceptional customer service skills
Excellent communication and interpersonal skills
Good telephone and Email etiquette and skills
Good knowledge of English language (verbal/written) skills
Ability to think analytically and should be a problem solver.
outlook,excel,online bookings,sophisticated analytics,dimensional cargo,ms word,sending quotation,live tracking,global freight management,operation tracking report,ocean contracts management,hazardous & reefer containers
Employment Type
Full Time
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