Assistant General Manager - Safari Lodge

KEY OUTPUTS:
Managerial:
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Assist the General Manager in the overall responsibility for the effective management on all
levels at camp
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Take over full responsibility once General Manager is on leave
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Assist to ensure the lodges and brand are taken to the next level of service standards and
edge the product and meet expectations on guest feedback
.

Assist in the overall responsibility for creating an environment of learning and development
within the company values and accountability of individuals.


Financial:
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Take responsibility in assisting the General Manager in creating and management of lodge
budgets
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Work closely with the Lodge accountant to achieve budgets
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Responsible for operational strategizing and sourcing of company standardised items and
close assistance in operational orders and decision making.
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Assist in Capex structuring, planning and implementing
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Project managing of Capex and financial projects where needed
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Overall creative innovation for cost control and saving initiatives to stay within budget
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Assist in implementing of cost controls in collaboration with the Lodge Accountant.


Operational:
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Assist the General Manager in the overall Day to Day Management of all Heart of House and
Front of House areas at the camps
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Daily meeting with Heads of Department to discuss the daily plan, including arrivals,
departures, maintenance, food, special requests, bush banqueting, guest and staff delight
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Work closely with the Lodge Maintenance team to oversee and implement all maintenance
projects and deliver company maintenance standards.
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Direct responsibility to create new guest delights and ensure the team is performing within
company standards to deliver an extraordinary guest experience.
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Assist in creating an environment where the Golden Thread is continuously met and
visible throughout the daily functioning of the lodge
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Upkeep of Best Operation Practices (BOPs), styling guides and daily communication with
operations managers on guest & service details.
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Assist in working with Human Resources in the lodge, ensuring labour relations, leave and
medical funds are managed correctly
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Assist in working with Executive chef to ensure menu and food are aligned to lodge quality
standards and food budgets are being met and monitored
.

Assist in working with Head Ranger to make sure company guiding standards are
met
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Assist in working with Management Teams of both camps to strategize outputs of all Head of
Departments to ensure Service standards are maintained at all times
.

Overall responsibility for social media at both Camps

VALUES
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Assist in driving sustainability initiatives
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Assist in driving community development projects, in conjunction with the Africa Foundation
.

Assist in developing strategic relationships with governmental organisations, wildlife,
organisations and communities
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Active support of General Manager and strategizing for company Life, recognition programs
and staff welfare.
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Assist in creating annual and monthly training plan for all departments and structure external
training and exchanges with other lodges where possible
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Implement skills development plan
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Operational link between General Manager, management teams and general staff.


GUESTS
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Assist in hosting all agents, media and VIP groups
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Host all guests coming through both camps
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Assist reception in checking on forecasts, day sheets, reservations etc.
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Drive communication to Johannesburg & Nairobi Offices, agents, Marketing and Reservations teams
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Make sure standards are met for an extraordinary guest experience

SKILLS REQUIRED:
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Energetic, proactive person with well-developed concept of the importance of providing a
world-class guest experience and the ability to provide that experience.
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Aware, evolved, energetic, compassionate, respectable, good communication and a strong
leader.
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Lateral thinking ability
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Initiative
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Must be able to cope under pressure to meet guests needs
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Good interpersonal skills and communication with staff and guests
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Attention to detail
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Diligence and self-motivation to meet deadlines
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Willingness/ability to share information and teach and inspire others
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Computer and financial skills

PREVIOUS WORK EXPERIENCE REQUIRED:
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Experience in the service industry especially in dealing with guests and staff
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Previous management experience in an operation with more than 40 beds.
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At least 3 years management experience in East Africa