ASMS Support With German
Posted on :
21-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-03-2024
Job Description
Req ID : 2652505
As a Support Engineer on billing team you will be a businesscritical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.
RESPONSIBILITIES
- You will be responsible for working on Subscription/billing platform daily operational activities that is handling cases that are assigned via duty managers or the ticketing system.
- Support end users on migrations and building their infrastructure on Azure Cloud.
- You will technically interface with Microsoft architects & developers to provide technical solutions to our customers.
- Establish a reputation within the Azure community through contributions to blogs.
- Maintain skills through completion of ongoing readiness and Platform training as required.
- Technical Skills Technical understanding of commerce platform concepts and procedures including online services
- Order to Cash operations and general billing and commerce systems processes (e.g. invoicing credit card transactions). Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture Online Account/Login troubleshooting skills.
Exploratory learning skills.
- Experience Above 13 years of support or equivalent experience including a customer facing or customer support roles.
- Fluent spoken & written skills for English German
Employment Type
Full Time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
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