Area Manager

Area Manager for NSS Group

Part of NSS Cleaning

Salary starting fromand 6000 Car Allowance

The Business

NSS Group is a specialist services supplier. From building maintenance to window and technical cleaning platform hire and equipment testing selfdelivered services anywhere in the UK. The NSS group was formed by the merger of a number of large successful businesses to create one super group which gives our clients a service which is truly nationwide.

The Division

NSS is an industry leader when it comes to cleaning with a team of directly employed window and specialist cleaning professionals dedicated to applying our expertise to meet and surpass customer expectations.

Our regional management structure enables us to take a local approach to national contracts. From individual sites to national portfolios we have the infrastructure and knowhow to deliver an outstanding service to commercial retail and public sector clients throughout the UK whether contracting direct or in support of our strategic partners.

Our health and safety record are second to none thanks to our ongoing training continuous improvement and commitment to the highest of safety standards.

All of course while guaranteeing a spotless job. Aside from conventional window and specialist cleaning methods deployed at groundlevel NSS has the expertise and experience to operate effectively and safely at height using inhouse resource equipment and machinery. To us no window no location and no scale of project is out of reach.

Your Role Main Purpose of the Job

Manage your team to ensure all work is delivered safely and to a high standard

Manage the relationship with the onsite customer; provide fantastic service

Manage your schedules to ensure work is delivered on time

Your job will include:

• Promote safe working. Lead by example and ensure all work is undertaken safely and in accordance with Company and Customer policies and procedures.
• Lead motivate and inspire your team to deliver fantastic service. Seek opportunities to impress the customer and win additional work.
• Provide clear direction to your team. Drive productivity efficiency and high standards of work. Proactively monitor standards and performance.
• Take responsibility for managing the whole employee lifecycle within your team from recruitment/induction to departure. Manage performance concerns professionally with HR support where necessary.
• Encourage and support personal development within your team. Plan for succession.
• Develop and maintain relationships with the onsite customer with authenticity and honesty. Provide clear communication before during and after work (verbal/written/in person).
• Work collaboratively with the Service Hub team to ensure all work (both PPM and reactive) is effectively scheduled in advance of it being due. Proactively inform customers of any schedule changes.
• Manage delivery costs responsibly. Do not take short cuts that could impact safety or standards.
• Ensure that all fleet and equipment at yours (and your teams) disposal is managed responsibly. Lead by example.
• Support the Companys growth strategy and Sales department by undertaking site surveys and preparing accurate quotations when required.
• Be an expert in Company policies procedures and systems and those of the Customers you service.
• Prepare and submit timely written reports and attend internal/external meetings as required.
• Demonstrate teamwork and share best practice. We are at our best when we work together

Requirements of the role:

• Relevant experience in a similar role demonstrating a successful track record in service delivery exceeding budget client relationships and managing significant growth
• IOSH qualification would be beneficial
• Excellent IT skills to include: Word Excel PowerPoint Outlook
• Full clean driving licence

Benefits:

• Death in service
• Career progression opportunities
• 25x days holiday bank holidays
• Auto enrolment pension plan
• Free office refreshments
• Car allowance 6000 per annum
• Free onsite parking
• Medicash health cash plan with discount on dental health screening gym discount store discounts specialist consultations and much more
• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
• Trade Point Card which will enable you to get 10% off at any B&Q
• Day off for your birthday after length of service
• Eye care vouchers
• Referral bonus scheme

NSS Core Competencies

>>> The safest way

Always works safely in accordance with NSS QHSE (quality health safety and environmental) policies and process.

Takes personal responsibility in reporting incidents or challenging behaviours which are potentially unsafe.

>>> Continuous improvement

Open and flexible to change/improvement initiatives.

Actively seeks opportunities for learning development advancing experience to improve both self and our business.

Demonstrates resilience when faced with obstacles and learns quickly from mistakes.

Shares ideas skills and knowledge.

>>> Working together

Selfmotivated to work solo but equally comfortable working within a team and collaborating with others.

Seeks support/advice when appropriate.

Respectful of all customers and colleagues. Be patient polite approachable and helpful.

Communicates well with others. Communicates clearly and accurately both verbally and in writing.

>>> Dependable service

100% focused on what our customers need dedicated to meeting requirements quickly reliably and exceeding expectation wherever possible.

Passionate about the provision of high standards of service. Personally organised with attention to detail and a commitment to quality.

Builds effective and professional relationships with customers and colleagues based on trust and via authenticity/integrity.

Dedicated enthusiastic and full of positive energy.

>>> Empowering people

Prepared to problem solve make fast decisions which add value to the customer experience

Actively listens to the needs/requirements of customers and colleagues. Suggests/provides appropriate solutions.