Application Support - Service Now Remedy

Roles & Responsibilities:

Provide technical support for critical business systems including incident management and service desk management.

Collaborate with crossfunctional teams to identify and solve complex issues within multiple components of critical business systems.

Ensure timely resolution of incidents and service requests adhering to established service level agreements (SLAs).

Contribute to the continuous improvement of support processes and procedures utilizing your expertise in incident management and service desk management.

Professional & Technical Skills:

Expertise in incident management. Good To Have Skills: Service desk management.

Strong understanding of ITIL framework and IT service management best practices.

Experience with incident management tools such as ServiceNow or Remedy.

Experience with monitoring tools such as Nagios or Zabbix.

Solid grasp of operating systems such as Windows and Linux.

Requirements

Additional Information: The candidate should have a minimum of 2 years of experience in incident management. The ideal candidate will possess a strong educational background in computer science or a related field along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office.

Roles & Responsibilities: - Provide technical support for critical business systems, including incident management and service desk management. - Collaborate with cross-functional teams to identify and solve complex issues within multiple components of critical business systems. - Ensure timely resolution of incidents and service requests, adhering to established service level agreements (SLAs). - Contribute to the continuous improvement of support processes and procedures, utilizing your expertise in incident management and service desk management. Professional & Technical Skills: -Expertise in incident management. - Good To Have Skills: Service desk management. - Strong understanding of ITIL framework and IT service management best practices. - Experience with incident management tools such as ServiceNow or Remedy. - Experience with monitoring tools such as Nagios or Zabbix. - Solid grasp of operating systems such as Windows and Linux. Requirements Additional Information: - The candidate should have a minimum of 2 years of experience in incident management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.