Application Support ....
Application Support BA
Posted on :
22-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2467193
Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)
Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions
In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications
Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
Ensure proper documentation notification escalation tracking and follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents
Dispatching all incoming tickets for the Service & Support team
Responsible for assigning resolving and escalating user request tickets
Collaborate with other IT Teams on Projects
Application Support / BA
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
