Analyst/Associate- Product and Platform Support

Job Overview: Goodera is looking for an experienced and motivated professional to be an integral part of its core partner and platform support team.

Key Responsibilities:

• Collaborate with implementing partners: Own all partner connect, communication and data requests. Liaise with NGOs to monitor quality of data uploads, sanctity in data collation and updating data.

• Ensure robust pre-grant support with procedural integrity: Leverage and follow standardized templates in performing due diligence, proposal evaluation and proposal sourcing requirements for various client projects.

• Drive Adoption through training: Interface with the implementing partners to train them on product features and functionality for GMS, MEI and Sustainability to ensure Product Adoption

• Own technical support for product: Guide the implementing partner through the Goodera modules for troubleshooting. Dashboard Testing and debugging for new projects and bugs.

• Training of Stakeholders and sharing post training documents

• Raise product tickets post diagnosis and follow ups

• Task creation and user mapping changes for existing implementations.

• Creating Support documents (need basis)

• Other deliverables: Leverage and follow standardized templates for creating client reports, deliverables, partner sourcing, repository updates etc.

Requirements

• Thorough knowledge of all Goodera modules (training will be provided).

• Knowledge, understanding and appreciation of development sector – NGO space, ESG ecosystem. Domain skills are an advantage.

• Monitoring & evaluation skills for assessing data quality

• Basic Excel – VLOOKUP, pivots and similar data analysis functions, Word and PowerPoint skills.

• Communication skills: User issue resolution and support on call, through email. Collaboration and persuasion with implementing partners for data updating. Communication skills for training and influencing adoption.

• Analytical Thinking to evaluate project data and prepare reports.

• Problem solving and troubleshooting on issues faced by the client

Benefits

• Work with a performance-oriented team driven by ownership, open to experiments, and passionate about creating impact. • Young and Vibrant team that is passionate about doing Good.

• Thorough knowledge of all Goodera modules (training will be provided). • Knowledge, understanding and appreciation of development sector – NGO space, ESG ecosystem. Domain skills are an advantage. • Monitoring & evaluation skills for assessing data quality • Basic Excel – VLOOKUP, pivots and similar data analysis functions, Word and PowerPoint skills. • Communication skills: User issue resolution and support on call, through email. Collaboration and persuasion with implementing partners for data updating. Communication skills for training and influencing adoption. • Analytical Thinking to evaluate project data and prepare reports. • Problem solving and troubleshooting on issues faced by the client