Airport Representati....
Airport RepresentativeGuest Relation Officer
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2512681
Job Description:
1. Passenger Assistance:
Greet passengers upon their arrival at the airport and provide a warm and welcoming atmosphere.
Assist passengers with checkin procedures security checks and boarding processes.
Offer guidance and information about flight schedules gate changes baggage claim and other relevant airport services.
2. Customer Service:
Provide exceptional customer service by addressing passenger inquiries concerns and complaints.
Handle difficult or irate passengers with patience and professionalism resolving issues to the best of your ability or escalating to higher authorities when necessary.
Ensure that passengers with special needs such as children elderly individuals or individuals with disabilities receive extra assistance as required.
3. Lost and Found Assistance:
Assist passengers in locating lost baggage or personal items by liaising with the airport&lost and found department and coordinating the retrieval process.
4. VIP Services (if applicable):
Provide special services to VIP passengers such as escorting them through arranging ground transportation and ensuring a seamless travel experience.
5. Appearance and Conduct: Maintain a professional appearance and conduct yourself with courtesy and professionalism at all times.
6. Shift Work: Shift Work including nights weekends and holidays as airports operate around the clock.
Qualifications and Requirements:
High school diploma or equivalent (additional education or certification in hospitality or tourism is a plus).
Excellent communication and interpersonal skills.
Strong problemsolving abilities.
Ability to work in a fastpaced and highstress environment.
Knowledge of airport operations and procedures (training may be provided).
Customer service experience is preferred.
Multilingual skills are often an advantage.
customer service experience,passenger assistance,communication skills,vip services,knowledge of airport operations,guest relation officer,interpersonal skills,multilingual skills,shift work,customer service,problem solving,travel agent,lost and found assistance,appearance and conduct,airport representative
Employment Type
Full Time
Key Skills
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