AGO - Help Desk Analyst 3

AMBrandon Davis

100% OnSite

Performs basic workstation troubleshooting and maintenance by collection of informationto respond and or resolve routine tier 1 & 2 problems including but not limited to:

• Experience troubleshooting Windows 10 OS and Windows 11 OS.
• Experience troubleshooting peripheral devices including printers scanners and Apple mobile devices.
• Provides telephone support related to networking or connectivity issues.
• Install and perform minor repairs to hardware software or peripheral equipment following design or installation specifications.
• Provides basic diagnosis analysis and resolution of issues and customer(s).
• Independently images and or reimages equipment in preparation for deployment.
• Experience with Microsoft Intune preferred but not required
• Experience with Microsoft Windows Autopilot preferred but not required

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience troubleshooting Windows 10 OS and Windows 11 OS.Required0Experience troubleshooting peripheral devices including printers scanners and Apple mobile devices.Required0Experience providing telephone support related to networking or connectivity issues.Required0Experience Installing and performing minor repairs to hardware software or peripheral equipment following design or installation specifications.Required0Experience providing basic diagnosis analysis and resolution of issues and customer(s).Required0Experience independently imaging and or reimaging equipment in preparation for deployment. Required0Experience with Microsoft Intune Highly desired0Experience with Microsoft Windows Autopilot Highly desired0
Questions
No.QuestionQuestion1Where does the candidate currently resideQuestion2This position is 100% onsite. Does your candidate agree to this requirement