Aftermarket Administrator

The Company have been trading since 1959. They are the leading supplier of surface finishing plant equipment spares and consumables and we are immensely proud of the good reputation that the company has within the industry.

Customers range from small independent operators to major bluechip companies with multisite manufacturing facilities. We provide first class nationwide sales service and hires across the UK Ireland and Worldwide and due to the continued growth of our service & spares department we are now looking for a full time Customer Service Administrator.

The Role Based in Sheffield and reporting directly to the Customer Service Manager. The Service Administrator will be responsible for maintaining this reputation whilst also developing further business growth opportunities.

You will deal directly with customers either by phone or email providing pricing delivery and site visit information and coordinate directly with our service engineers to arrange their initial customer visit ordering of spare parts required and follow up visits.

Save all visit reports and maintain customer service folders. Use our operating system to raise orders invoice and order spares. Maintain the service schedule to notify customers when their services are due and track spares orders for revisits.

Youll respond promptly to all customer enquiries and process orders and invoicing. The department is operational between 08:00 17:00 Monday Thursday and 08:00 12:30 Friday youll work 35 hours per week and must be flexible and prepared to work additional hours as and when required to meet our service requirements which may be of an urgent breakdown nature.

Key responsibilities:

Dealing with all correspondence from customers & suppliers in a polite & professional manner to ensure all

customer delivery requirements are met.

Daily telephone and email contact with customers and providing pricing delivery and visit information.

Organise monitor and coordinate internal service visit calendar and spares stock documents and arrange

service engineers initial and follow up service visits.

Ordering monitoring and allocating of service & spares stock.

Dealing with queries & complaints.

Administration of order processing and invoicing.

Achieving group/department targets.

Maintaining all relevant spreadsheets/databases.

Key Skills/Experience/Requirements:

Previous experience of working in a customer service driven organisation advantageous.

Excellent communication sales and customer service skills.

Good listening skills tactful and courteous.

Ability to build effective working relationships with customers/clients whilst appreciating the need for maintaining confidentiality.

Good organisation skills with the ability to prioritise.

Ability to work under pressure and multitask whilst remaining professional.

Good team player and able to work on your initiative.

Accuracy good attention to detail and the ability to create and follow processes.

Good working knowledge of IT packages e.g. Word and Excel.

Experience of using Visual (or similar) advantageous.

What we can offer you:

In addition to a competitive salary:

Fulltime role Monday to Friday

25 days annual leave plus Bank Holidays

Company bonus scheme

Company pension scheme

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Remote Work :

No