After sales service Engineer

Resolving technical faults of medical equipments accessories etc. as applicable
Updating Service User Manual of Shalya products
Coordinating with Technicians for regular updates on the services
Handling preventive maintenance of the Shalya Products across PAN India
Conducting quality assurance and safety checks on all equipments
Understanding the customers technical issue and resolving the same offline or online
as per requirement
Acting promptly on the requests raised by customers for spare replacement
calibration software upgradation etc. as per requirement
Producing timely and detailed service reports
Providing demonstrations and trainings to customers as required for effective use of
the medical devices
Providing recommendations about new features and product improvements
Ensuring availability of the spare parts required for Service activities
Daily OnField expenses and spare parts expenses as applicable to be settled
Daily task reporting to Seniors
Conducting research and attending workshops to remain abreast of developments in
medical device industry
Carrying out any other tasks assigned by Reporting Manager