Administration Specialist Data Processor

Contract Duration: 12 Months

Remote

Qualifications:

Actually we use the B & P Customer Specialist 1 Job Title which states:

High school diploma or equivalent.

Ability to navigate and use Excel and other Microsoft products.

Ability to provide excellent customer service while answering questions gathering information and completing effective and timely applicable documentation for calls.

Strong oral and written communication skills.

Analytical organized problem solving attention to detail and decisionmaking skills.

Must have a go getter mentality and able to work under limited supervision.

COMPASS knowledge preferred.

For positions with Principal Global Investors you will be required to comply with a Code of Ethics which covers a number of obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Responsibilities:

Your day will be filled with:

Processing customer transactions and researching/responding to inquiries about billing eligibility benefit changes COBRA requests underwriting orders and legislative issues.

Serving as the primary contact responding to inquiries from customers through email and phone calls.

Developing and promoting positive customer relationships by consulting with and educating customers about company products and services.

Evaluating customer feedback and recommendation action to improve overall customer service and retention.

May supervise accounts for delinquency status and proactively contact the customer as the need arises.

Perform audits of accounting records as the need arises to validate customer transactions. Post premium/fees and allocate funds to appropriate accounts to ensure financial accuracy.

This position is also a great way to advance your career! As a growing company with over 16000 employees around the world Principal offers a lot of ways for you to learn more earn more and achieve more. Thats one reason we were named/recognized as one of the best employers for diversity.