Account Manager Work From Home

Join Our Dynamic Team: Elevate Account Management at EDGE Tutor

At EDGE Tutor International were not just providing rewarding and meaningful opportunities for Filipino teachers we are elevating it.

Who We Are: Pioneering Excellence

Founded in 2022 by Harvard alumnus Henry MotteMuoz EDGE Tutor is on a mission to redefine online tutoring. Emerging from the esteemed Edukasyon.ph weve curated a team of experts from global giants like Education First VIPKID 51Talk and the worlds most successful tutoring platforms.

What Were Looking For

• ResultsDriven: You work hard to get things done no matter the obstacles.
• SelfAware: You know your strengths and weaknesses and can estimate how long tasks will take.
• Shows Empathy: You treat everyone with respect and kindness while also enforcing rules fairly.
• Strong Communicator: You explain things clearly and quickly and youre good at getting your point across.
• Controls Emotions: You stay calm and focused even when dealing with tough situations.
• Speaks Up: You give feedback often and push for positive changes.
• Manages Time Well: You keep track of your tasks and give updates clearly.
• DataOriented: You keep good records and understand how to measure success.
• Responsive to Clients: You communicate well with clients responding quickly and accurately.
• Leads the Team: You can bring the team together and make sure everyone does their best work.
• Good at Reading Team Behavior: You can tell when things are changing with the team and make sure it stays reliable.
• Good Judge of Character: Youre good at figuring out what kind of person someone is and whether they can be trusted.

Youre the Perfect Fit if You Have:

• Proven track record in account management or sales
• Demonstrated success in achieving revenue targets.
• Experience with international clients in BPO or outsourcing model
• Experience in building and leading highperforming teams.

Responsibilities

• Build enduring client relationships and nurture longterm partnerships.
• Thoroughly analyze and comprehend client needs.
• Lead support training and recruitment teams to delight the client.
• Conduct regular client meetings to gather feedback and ensure satisfaction.
• Achieve or surpass revenue and gross margin targets.
• Address client inquiries and concerns promptly and professionally.
• Generate detailed performance reports for clients and internal stakeholders.
• Ensure accuracy and timeliness in invoice processing.
• Optimize teacher allocation to enhance efficiency and effectiveness.
• Manage operational costs of the account.
• Develop and implement strategies for teacher retention and engagement.
• Assess and vet teachers prior to their assignment to the account.
• Enforce rules and policies to maintain high standards of quality and attendance.
• Ensure consistent lesson volume to meet client expectations.
• Scale the number of teachers in accordance with client demand.
• Stay informed about market trends and clients need to anticipate challenges.

Benefits and Perks

• Base salary of $804 USD per month (Php 44897)
• Workfromhome flexibility.
• Enjoy 30 vacation days per year.
• Receive a 13thmonth pay bonus.
• Benefit from healthcare coverage of up to 200k for you and your loved ones.
• Earn quarterly performance incentives.
• Join us for an annual company retreat.

How to Apply

During the interview process youll need to complete a tech check to assess your workfromhome setup. Following that youll be asked to complete a training task and attend a 45 minute interview with your hiring manager.