Account Manager-Customer SupportDar es Salaam

• Signs for the IT and Customer Support visits and Reports weekly to the supervisor.
  
• Supporting clients/technical staff physical or remotely whenever they need assistant.
  
• Work with team to develop proposals that speak to the client s needs concerns and objectives.
  
• To maintain highly degree of customer services for all support queries and adhere to all services management principles.
  
• Monitor clients accounts by ensuring vehicles are streaming all the time and support is given to client whenever there is a need.
  
• Client proposed cancellation information within office analyze the problem get solution and advice Management a better way to retain them.
  
• Follow up with cancelled vehicle to do change of ownership to retain a business.
  
• Initiate meetings with client decision influencers to get feedback and challenges facing and well combating to avoid cancellation.
  
• To escalate some complex matter to international support member.
  
• Testing and evaluating new technology introduced.
  
• Maintains quality service by establishing and enforcing organization standards.
  
• Support users in the use of computer equipment by providing necessary training and advice.
  
• Produce report to clients and department manager.
  
• Any other business as may be assigned by your immediate supervisor
  

Requirements