Absence Management Representative

Job Title: Absence Management Representative

Location: Towson MD 21204 (Onsite)

Duration: 2 Years (with a high possibility of extension)

Note: This position will not be fulltime. This will be three days per week.

Job Description:

ROLES AND RESPONSIBILITIES:

Absence Management Duties:

• Responsible for a designated caseload to administer absence management matters including but not limited to the Integrated Disability Management (IDM) program Employee Attendance Monitoring Program (EAMP) COVID19 leaves matters and sick leave bank. Provides support for the options process no call no show matters and release of positions. Responsible for absence management matters and serving as a backup to others.

• Communicates policies rules and procedures to employees and supervisors to ensure appropriate reporting and administration of absence management programs.

• Assists in the resolution of absence management issues including confirming pay and benefits status; counseling on payroll coding; and verifying the appropriate use of personal illness leave.

• Refers employees to HR case management review the options process leave of absence programs Americans with Disability (ADA) accommodations and/or the returntowork program as needed.

• Performs data entry and maintains paper and electronic files for all absence management matters. Creates and maintains case status reports attends case review meetings and collaborates with various offices throughout Baltimore County Public Schools to resolve absence management issues.

Workers Compensation Duties:

• Responsible for a designated caseload to assist in the administration of workers compensation cases. Performs data entry case file set up initial communications and maintenance of records. Communicates processes and procedures to employees and supervisors to ensure compliance.

• Receives and reviews injury reports and witness statement and submits them to the ThirdParty Administrator (TPA) using an online reporting system. Prepares wage statements payroll credits and related reports.

• Collaborates with various offices to monitor leaves and to ensure appropriate pay status.

General Office Duties:

• Assists in developing and revising forms and standard operating procedures.

• Serves on various committees and assists with special projects as needed. Participates in developing and presenting trainings on various office programs and processes.

• Serves as backup to other representatives and for general office and receptionist duties.

• Creates and maintains confidential employee records. Complies with applicable laws and regulations concerning medical information and confidentiality.

• Responsible for monitoring various office email inboxes and responding to emails as needed.

• Maintains paper and electronic records management system. Ensures recordkeeping is compliant with policies rules and records retention/destruction protocols.

• Gathers and provides necessary records for hearings and may attend hearings as needed.

• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education Training and Experience:

• Possession of an associate degree or the completion of 60 or more college credits.

• Five years experience in an administrative capacity two of which were customer service focused. Administrative experience directly related to human resources absence management and/or leave programs.

• Note: Other combination of applicable education training and experience which provide the knowledge skills and abilities necessary to perform effectively in the position may be considered.

Knowledge Skills and Abilities:

• Knowledge of office practices and procedures. Knowledge of personal computers and office software packages. Proficient in Microsoft Word Microsoft Excel and Outlook.

• Skill in maintaining databases spreadsheets and logs. Skill in setting up and maintaining filing systems. Skill in gathering and compiling information for reports.

• Skill in processing documents and transactions. Skill in operating personal computers and related office equipment.

• Ability to communicate effectively. Ability to follow rules and regulations. Ability to establish and maintain effective working relationships. Ability to maintain a customer service focus.