3rd Line IT Support

• To Ensure Network Stability and Uptime
  
• To manage the local networking environment ensuring that it is pacthed and supported
  
• Upport wider IT infrastructure for remote sites
  
• Provide End User Support
  
• Monitor IT environment proactively
  
• Ensure IT Polices and Procedures are up to date and followed
  
• Liase and Manage 3rd Party Service Providers
  
• Manage IT Projects for New Deployments are IT Infrastructure
  
• Changes
  
• To manage the country South African IT
  
• Work with the wider IT team providing assistance and
  
• administration to delvier group initiatives.
  
• Manage a Junior 1st Line member of the team
  

• Build and configure PC and Laptops
  
• User set up (delegated)
  
• System Monitoring
  
• Add and remove phones into the environment
  
• Local hardware and software upgrades
  
• Manage local suppliers
  
• Server updates
  
• As senior System Administrator:
  
• Design IT infrastructure and Topologies
  
• Configure and build PCs and laptops
  
• System monitoring and management
  
• Design and implement call flows
  
• Analyse new hardware and software and recommend upgrades
  
• Manage local and company wide third party suppliers
  
• Manage VM Server Platforms
  
• Operate at a 3rd line level
  
• Identify and provide root cause analysis to issues
  
• Work with the business to understand requirements and help
  
• convert them into solutions
  
• Keep local device firmware up to date
  
• Remediate vulnerabilities as per regulatory requirements
  
• Ensure service remains in line with PCI requirements
  
• Vmware
  
• Networking / switching administration (Aruba / watchguard)
  
• Administering resources residing within Azure
  
• Overseeing local backups are completed (Azure MABs)
  
• Meraki Wifi administration
  
• Make known suggestions / recommendations for improving service
  
• Contribute to local and remote projects as required
  

• High competence in IT Procedures and Network Architecture
  
• High proficiency in MS Office specifically Word Excel and Outlook
  
• Sufficient level of numeracy and high level of literacy is required
  
• (communication by email)
  
• Very good communication skills
  
• Very well organised and able to multitask
  
• Very good time management skills able to prioritise and
  
• understand what is urgent
  
• High competence in IT Audits
  
• Exceptional administration skills attention to detail important
  

Requirements

• At least 8 years experience in technical IT (Server Administration) Network management project management MS Exchange (incl Office 365)
  
• Tertiary qualification to be MCSE certified
  
• Certificate in Cyber IT
  
• Certificate in all relevant hardware such as Dell computers & storage
  
• Deployment network security control qualification
  
• A qualification in network environment/antivirus / threats etc
  
• Project management qualification advantage
  

Benefits

cell phone allowance or contract phone as well as Standby allowance.