2nd Line Support
2nd Line Support
Posted on :
18-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-04-2024
Job Description
Req ID : 2729990
Job Summary:
The IT Support Specialist will be responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office. This role involves both facetoface and remote support across a Windows environment handling a wide range of hardware and software issues. The candidate should have a strong understanding of Windows systems Active Directory networking and basic cloud concepts which would be advantageous.
Key Responsibilities:
User Support:
Provide 1st and 2nd line support for all user IT issues both facetoface and via remote support tools.
System Maintenance:
Perform regular maintenance to ensure system availability and performance.
Networking:
Assist in maintaining and troubleshooting the organizations network systems.
Active Directory:
Administer user accounts permissions and group policies within Active Directory.
Cloud Operations:
Assist in the basic administration and maintenance of cloud services and assets.
Training will be provided this is a hybrid environment.
Hardware/Software Management:
Install configure and update hardware and software as necessary.
Issue Logging and Escalation:
Log user issues and escalate to higherlevel support or external vendors when necessary.
Working from a helpdesk system.
Documentation:
Create and maintain documentation relating to support procedures and system configurations.
Team Collaboration:
Collaborate with other IT staff to manage the support ticket workload and resolve issues.
Training and Development:
Keep abreast of technological trends and developments.
Requirements
- Minimum of 23 years of experience in a similar role.
- Strong knowledge of Windows Operating Systems and Office 365.
- Experience with Active Directory and Group Policy management.
- Understanding of networking concepts including DNS DHCP VPN LAN/WAN.
- Familiarity with basic cloud concepts and platforms like Azure.
- Excellent problemsolving and communication skills.
- Vendor certifications are advantageous.
- Experience of building and supporting windowsbased workstations windows 10 and Windows 11.
ZR1661JOB
Minimum of 2-3 years of experience in a similar role. Strong knowledge of Windows Operating Systems and Office 365. Experience with Active Directory and Group Policy management. Understanding of networking concepts, including DNS, DHCP, VPN, LAN/WAN. Familiarity with basic cloud concepts and platforms like Azure. Excellent problem-solving and communication skills. Vendor certifications are advantageous. Experience of building and supporting windows-based workstations windows 10 and Windows 11.
Employment Type
Full Time
Key Skills
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