2nd Line Support Engineer

Job Opportunity: 2nd Line Support Engineer Towcester Up to 30000

Our client is thrilled to be collaborating with an innovative Microsoft partner experiencing remarkable growth particularly with recent client acquisitions. This presents an exciting opportunity for a 2nd Line Support Engineer. This role offers excellent prospects for career advancement within a company that has earned an exceptional reputation in the market providing significant opportunities for progression and professional development.

Ideal Candidate:

The ideal candidate for this role will have a minimum of 3 years experience in the IT support sector. They should demonstrate a high level of proficiency in Active Directory Exchange workstation and server setup and support. Additionally familiarity with internet router configuration soft PBX admin and mobile device management tools is preferred. Motivated individuals eager to pursue formal learning opportunities to gain certifications and benefit from associated incentives and sponsorships are highly encouraged to apply.

Main Duties:

Provide exceptional helpdesk support to users

Diagnose and resolve inbound support requests related to IT connectivity telephony and mobile

Monitor RMM dashboard status/alerts and take corrective action as needed

Specialize in diagnosing and resolving escalated and complex issues

Repair hardware faults and install upgrades to client hardware

Identify trends affecting service quality and implement appropriate solutions

Qualifications:

Minimum 3 years experience in IT Support essential

Microsoft 365 Fundamentals (MS900) desirable

Microsoft 365 Identity and Services (MS100) desirable

Microsoft 365 Mobility and Security (MS101) desirable

Managing Microsoft Teams (MS700) desirable

Strong team player with a professional friendly cando attitude essential

For more details and a comprehensive job description please reach out or send your uptodate CV.

Join our clients team and take your career to the next level!

Remote Work :

No