2nd Line Helpdesk Technician

Tangerine is a successful growing group of businesses based in the seaside town of Lytham. We are a family business from farming roots.

The group consists of three divisions VetPlus a global leader in companion animal nutraceuticals Agri Lloyd an agriculture focused unit and Mill Farm Sports Village a multi purpose leisure complex incorporating a fully owned football club with associated facilities.

Role summary

To be responsible for all IT second line support within the company.

Main Duties

• Provide an escalation route for the 1^st Line Helpdesk Technicians
• Provide mentoring and training to the junior members of the team
• Triaging ticket allocation on the ticketing system
• Creating monitoring and resolving the more complex issues on the ICT ticketing system escalating to the HIT where required
• Installing software and repairing hardware and peripherals
• Administering user accounts
• Participate in maintaining records such as the ICT asset register

Personal Attributes

• Previous experience in a 1^st or 2^nd line IT support role
• Experience of Windows 10 desktop & Mac OS X
• Experience of Office 365 applications including SharePoint Microsoft Office & Exchange online
• Experience of Windows Server OS
• Experience of Active Directory DNS & DHCP
• Knowledge pf M365 including inTune would be highly advantageous
• Experience of HyperV/VMware knowledge
• Experience of Hosted telephony management/ VoIP
• Problem solving/ troubleshooting skills
• Experience of managing multiple workloads at any one time
• Ability to prioritise work whilst communicating with stakeholders

Company Benefits

• Private Healthcare
• Profit share after 2 years (T & Cs apply)
• Company Pension
• Discounts on food and products at Mill Farm including discounts on AFC Fylde game tickets
• Career progression
• Gym
• Employee of the month/ year
• Champagne moments
• On site car parking facilities

Apply Now!