284982- Desktop Support

293130 Washington DC

Respond and resolve IT related issues over the phone and tickets

Installation of operating system and user applications

Troubleshoot hardware and software issues

Configure maintain and troubleshoot printers of all types including laser thermal and impact

Developing documenting and maintaining deskside operations and administration procedures in the Policies and Procedures Manual.

Providing additional resources as needed during Critical Situations.

Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location.

Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers).

Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents.