Program Manager (Data Center Lead)

BGIS is currently seeking aProgram Manager (Data Center Lead)to join the team inWest Jordan UT.

BGIS is a leading provider of integrated facility management project management energy & sustainability and real estate services. With a team of over 7000 globally we inspire better business performance by creating optimized client-focused environments. Join us to make an impact in a collaborative innovative workplace.

As the Program Manager (Data Center Lead) youll oversee daily operations and white space projects for PayPals data centers acting as the primary liaison with Data Center Managers. Youll lead a team of technicians manage critical tasks and ensure high-quality service delivery while maintaining compliance with client SLAs.

Key Responsibilities

Team Leadership:

• Lead mentor and coach team members to achieve performance goals and foster professional growth.
• Conduct daily huddles and provide onboarding and hands-on data center training.
• Monitor team performance to ensure timely high-quality client service.

Operational Oversight:

• Perform daily data center walk-throughs to assess operations and identify issues.
• Manage the ServiceNow ticketing queue prioritizing and scheduling tasks to meet/exceed SLAs.
• Oversee physical installation and power-up (Rack & Stack) of servers peripherals and network equipment.
• Conduct and delegate quality checks to maintain operational standards.

Project & Process Management:

• Participate in SOP development and meetings to enhance operational efficiency.
• Contribute to corporate initiatives and ensure timely completion of assigned tasks.
• Collaborate with clients and service providers to plan and execute data center projects.

Qualifications

• Education: High School Diploma or equivalent.

Experience:

• Minimum 3 years in IT/networking systems with technical/operational roles in a data center environment or equivalent.
• Experience in dynamic colocation and managed services environments.
• Certifications: At least 1 technical certification or equivalent work experience.

Technical Skills:

• Strong knowledge of data center architectures (equipment cabinets containment power distribution computer/network systems cabling communications).
• Understanding of core infrastructure (power cooling fire protection) and raised floor equipment standards.
• Proficiency in DCIM principles and ServiceNow.

Soft Skills:

• Excellent verbal and written communication for diverse audiences.
• Strong customer service collaboration and team-building skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.

Physical Demands & Work Environment

• Ability to walk job sites and work at heights (preferred).
• Flexibility to work all shift schedules (7x24x365) and respond to off-hour emergency calls.
• Reasonable accommodations available for qualified individuals with disabilities.

Visit to apply and learn more.

A candidates salary offer is determined by various factors including but not limited to relevant work experience knowledge skills abilities education certifications licenses and location.

BGIS offers a comprehensive benefits package including medical dental vision prescription coverage health savings account flexible spending account (both healthcare and dependent) 401(k) with a Company match Paid Time Off paid company holidays short term and long-term disability life insurance employee assistance program tuition reimbursement paid parental leave gym membership discount and team member referral bonus.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development work/life balance health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race color religion gender national origin age disability ancestry creed marital status sexual orientation or Veteran or military status genetic information or any other basis prohibited by local state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including but not limited to employment advancement assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGISwho the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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