Assistant Boutique Director

As the Assistant Boutique Director at our Bal Harbour location you support the Boutique Director in ensuring the successful day-to-day operations of the boutique delivering exceptional client experience and achieving defined business objectives. You contribute to team performance uphold brand standards and assume full responsibility in the Directors absence. Reporting to the Boutique Director. 

Responsibilities

• Support the Boutique Director in driving daily operations boutique performance and profitability ensuring achievement of sales targets KPIs and an elevated luxury client experience across all touchpoints.
• Lead by example on the sales floor delivering personalized service storytelling and relationship building while coaching the team to cultivate meaningful long-term client relationships.
• Demonstrate and instill a deep understanding of the brand championing APs heritage craftsmanship values and luxury service standards in all client and team interactions.
• Monitor boutique performance and business results proactively identifying opportunities to enhance sales client development CRM effectiveness and operational efficiency.
• Foster a collaborative high-performance culture coaching mentoring and inspiring team members through accountability inclusivity and excellence.
• Ensure impeccable boutique presentation and operational excellence maintaining compliance with policies inventory integrity security procedures and brand standards.
• Oversee CRM excellence and clientele strategies driving client retention reactivation acquisition and resolution of client concerns with professionalism and discretion.
• Act as Boutique Director in their absence ensuring business continuity operational rigor team leadership and cross-functional execution of boutique initiatives and events.

Qualifications :

• 35 years experience in fine watchmaking or high-end luxury retail with a strong passion for craftsmanship luxury storytelling and client engagement.
• Proven expertise in CRM clientele development and relationship management with a track record of building long-term high-value client relationships.
• Demonstrated leadership capabilities including strong coaching mentoring onboarding and people development skills.
• Strong business acumen with excellent organizational skills and attention to detail enabling effective KPI management and operational execution.
• Excellent communication interpersonal and problem-solving abilities with confidence in managing sensitive client situations.
• High level of ownership initiative and accountability in a fast-paced high-touch luxury environment.
• Ability to thrive in a collaborative retail setting partnering cross-functionally to drive engagement and business growth.
• Flexibility to work a retail schedule including evenings weekends holidays and boutique events as business needs require.

Additional Information :

Audemars Piguet offers a competitive and comprehensive compensation and benefits package. Compensation will be based on relevant skills and experience.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

#LI-PM1 

Remote Work :

No

Employment Type :

Full-time