Level 2 Technician Greensburg, PA

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Job Description:
At CompucomStaffing youre more than just a number. Our employee relationship managers support you throughout your engagement providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Greensburg PA and provide support. The hours for this position are 7:30AM - 4:30PM. The ideal candidate is expected to be helpful relatable and pleasant while diagnosing and fixing problems for end users. Occasional travelling may be required to local satellite offices for support.

Duties and Responsibilities:

• Provide onsite support to internal or external customers in resolving complex or escalated technology issues
• Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops Tablets Workstations and peripherals
• May resolve higher level support to servers and/or network equipment or perform updates repairs upgrades backups and other maintenance tasks
• May serve as a liaison between customers departments and within the organization to lead problem resolution and change management processes
• Work may be more technical in nature and could include more complex tasks such as performing data transfers or building images
• Receive user calls and offer remote or on-site support
• Troubleshoot system office hardware and business applications
• Perform management and installation of equipment in the meeting room (projector laptop and videoconference)
• Monitor calls incidents and requests using client provided ServiceNow tool

Skills and Qualifications:

• Good communication and customer support skills
• Good analytical / troubleshooting skills
• Strong working knowledge of Microsoft Windows 11 and O365 support
• Experience with installation of Microsoft Windows 11 operating system using System Center Configuration Manager (SCCM) or Autopilot

Wage Range:
The rate for this position is between $19.50 - $26.00 per hour unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits subject to applicable eligibility requirements: medical insurance dental insurance vision insurance life insurance AD&D insurance disability plans Employee Assistance Program paid holidays (up to 6 days annually) paid time off (minimum of 10 days annually) paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Employment Opportunity: CompucomStaffing a division of CompuCom Systems Inc. is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants including those with criminal histories arrest and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW AN EMPLOYER MAY NOT REQUIRE OR DEMAND AS A CONDITION OF EMPLOYMENT PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND AND IS THEREFORE COVERED BY THE STATES WORKERS COMPENSATION LAW.