Helpdesk Engineer – Windows Microsoft 365
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication strong customer-service skills and hands-on support experience with Windows desktops Microsoft Teams basic Azure/O365 administration and user access issues.
Key Responsibilities:
- Provide L1 desktop and application support for Windows users.
- Troubleshoot laptop desktop printer VPN network and connectivity issues.
- Support Microsoft Teams Outlook Office 365 and basic Exchange-related issues.
- Assist with user onboarding offboarding password resets MFA and access requests.
- Handle basic Azure AD / Entra ID user administration.
- Support file transfers FTP/SFTP access shared drives and permission issues.
- Document tickets clearly and escalate L2/L3 issues when required.
- Communicate professionally with business users including senior investment staff.
Qualifications :
Required Skills:
- Strong Windows 10/11 desktop support experience.
- Good knowledge of Office 365 Outlook Teams OneDrive and SharePoint basics.
- Basic understanding of Azure AD / Entra ID.
- Familiarity with FTP/SFTP and file transfer troubleshooting.
- Excellent spoken and written English.
- Strong ticket documentation and follow-up discipline.
- Prior experience supporting financial services or investment firms is a plus.
Work Location: New York office / onsite support
Level: L1 Helpdesk / Desktop Support
Budget: Up to $40/hour
Client Type: Small-sized investment fund
Additional Information :
Remote Work :
No
Employment Type :
Full-time
About Company
Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.
