Customer Service Agent Cambridge

Ready to elevate your customer service game At SIXT youll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly youll be at the heart of creating top-notch rental experiences. Enjoy flexible hours endless growth opportunities and a starting salary of 14100 per annum - plus an exciting bonus plan that rewards your success.

Please note this is a Part Time position working 20 hours per week. 

YOUR ROLE AT SIXT

• You welcome all customers upon arrival and gather feedback to improve their future rental experience
• You ensure customers take all personal belongings discreetly check vehicles for damage and direct any issues to the appropriate channels
• You advise customers on rental charges and provide an accurate receipt ensuring a clear and customer-focused process
• You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Adaptability You excel in a dynamic environment and can work under pressure both independently and as part of a team
• Attention to Detail You have a keen eye for detail ensuring accurate completion of all handover paperwork and vehicle inspections
• Communication You have strong communication skills enabling clear and friendly interactions with customers even in busy settings
• Flexibility You are open to work on a shift rotation to cover branch operating hours ensuring continuous service
• Driving License You hold a valid driving license and bring a minimum of 12 months driving experience

WHAT WE OFFER

• Competitive Compensation & Financial Security Receive an attractive monthly salary performance-based bonus and a guaranteed monthly bonus. Secure your future with enrolment in SIXTs pension scheme
• Generous Time Off Enjoy 22 days of annual leave plus bank holidays
• Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

No

Employment Type :

Part-time