Primary Details

The Opportunity:

The role provides strategic oversight of Accident & Health and Motor Claims operations ensuring compliant consistent and highquality endtoend claims management. It involves managing complex and escalated cases driving effective collaboration with stakeholders and vendors and leveraging automation and data analytics to enhance efficiency and decisionmaking.

The role also supports system enhancements and process improvements with a strong focus on team development and performance management to build a highperforming claims addition the role offers exposure to regional transformation initiatives.

Your New Role :

1. Claims Operations Management (A&H and Motor)

• Lead strategic oversight to overall claims journey of both lines of business ensuring compliance
• Provide technical support to the team on complex cases manage escalation cases
• Perform quality assurance on open files to ensure accuracy in claim processes
• Collaborate with Recovery team in updating recovery identifier and secure documentation to improve the chances of recovery

2. Stakeholder and vendor management

• Intermediaries management and ensure engagements are well managed and prompt resolution to any potential escalation cases
• Manage relationships and performance of third-party administrators surveyors adjusters lawyers and motor workshops to ensure quality performance
• Maintain good relationships with technology and data analytics team underwriters product development actuarial distribution team.

3. Automation digital innovation supported with data analytics

• Identify recommend and implement automation opportunities to improve efficiency consistency and accuracy.
• adopt data analysis to support decision making process identify trends and provide insights back to the business
• assist in uat and system upgrades to ensure claims scenarios are thoroughly considered and adequately tested.

4. Leadership and performance

• Team development
• Performance management

About You:

• 5 to 7 years of experience claims handling on A&H and Motor with previous experience in supervisory/mentoring role
• CGI/ACII certification or equivalent
• Strong focus on first resolution and customer focused.
• Strong knowledge in motor insurance law/processes
• In-depth knowledge in group medical claims technical claims handling and proficiency in MS office and claim management systems
• Technology: strong believer in AI-enabled culture and keen to explore technological advancements mindset

About QBE

What if you could have a positive impact at work and in the world

At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And with more than 13000 people working across 27 countries our scale means were big enough for your ambitions yet small enough for you to make a real impact.

QBE Asias operations is part of the QBE International Division and has had a presence in Asia for more than 130 years with offices in: Singapore Hong Kong & Macau Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers business partners people and the community. We support ESG efforts through the QBE Foundation which helps to create strong resilient and inclusive communities by focusing investment and efforts on two key areas where we believe we can have the greatest impact climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE!

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Pensions

Medical benefits

Globally access to online learning via LinkedIn Learning

On top of annual leaves 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now so you can be part of our success and we can be part of yours.

Your career at QBE Lets make it happen.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.