Housing Support Worker x 2 posts

Be part of something that changes lives

Thisisntjust a support roleitsabout helping women rebuild regain independence and secure a place they can truly call home.

Werelooking for two driven proactive individuals to join our Womens Services team. Based at Rainham Closeyoullwork alongside women who are homeless or at risk of homelessness supporting them to move forward with confidenceinto safe stable independent living.

Youllbe part of a dynamic service that also delivers:
Hestia Services community-basedhomes for women and children
Rough Sleeper Service

This means real variety in your role exposure to different pathways out of homelessness and the chance to make a tangible impact every single day.

Whatyoullbe doing

• Building practical life skills for independent living

• Delivering a comprehensive Housing Management Service includingmanaging referrals turning around voidsmanagingrent accounts addressing arrears along with managinganti-socialbehaviour in line with tenancy management best practice

• Working collaboratively with partner agencies and housing providers

• Helping individuals set goals make progress and take control of their future

• Supporting women to access and sustain housing

• Being a consistent reliable presence during times of change

Who this role is for

We want people who are passionate and experienced in housing supporting independence and social change.

You might come from housing tenancy support community work or customer-facing roles whereyouvehelped people navigate challenges.

What matters most is that you bring:

• A strong belief in peoples ability to move forward and thrive

• Energy initiative and a solutions-focused mindset

• Confidence in working in a fast-paced people-centred environment

• The ability to motivate empower and build trust

Why join us
Youllbe part of a respected service witha strong reputation where your work directly supports women to move out of crisis and into stability. No two days are the sameand the outcomes you help achieve are real and lasting.

Ifyoureready to step into a role where you canmake things happenthis is your opportunity.

Apply nowand help create pathways out of homelessness and into independence.

Interested in hearing more Contact Allison Alderton Team Manager for Rainham / Hestia Servicesfor an informal chat about the role.

Equality Diversity and Inclusion-Different Together

At North Star Equality Diversity and Inclusion are part of our we continue to build a culture that encourages supports and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and are committed to tackling issues of under representation in our staff team. As such we will guaranteean interview to any candidate who has a disability or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

We can provide all recruitment material in any format this includes accepting written applications as well ason line. We will also make any reasonable adjustments necessary to help candidatesparticipatein our recruitment processes

Closing Date for Applications is22ndMay 2026

Interviews to be scheduled:TBC

INDMED

North Star operates across the North East and North build and manage 4000 units of high-quality affordable housing including specialist supported are committed to creating homes and building futures as well as investing in people at every level.

Polaris also called the North Star is a constant in the sky. Its more than just a single star; its a natural beacon thats been used to navigate for provides direction to those who are lost and without any other form of conventional shine and we look to them for guidance and Organisation is full of North people who sparkle achieving great things and rising stars who shatter expectations raise the bar and are great to be around.

What is good about working at North Star

In 2024 and 2021 we were named UK Employer of the year in the Investors in People Platinum awards.

We are award winning growing and thriving as a business. We were the first Housing Association in England to be awarded The Investors in People Platinum standard and are proud to hold this accolade.

We are proud of what we have achieved as its hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers.

Hybrid working operates throughout North summary flexible agile and home working is available and in operation across the business. We all base ourselves in the office at least two days a week to ensure that we can continue to develop our relationships and culture. This approach was developed by all staff. Dialogue is welcomed on flexible working. Regular travel required between sites throughout the North East and North Yorkshire.

We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business supported by a culture of relational leadership where everyone has a strong voice and influence.