Member Services Associate
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Job Location:
Boston, NH - USA
Hourly Salary:
$ 17 - 24
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Member Services Associate is the concierge of the club. They provide good customer service to all members and their guests by exceptional communication skills as well as a friendly and outgoing personality. The Member Service Associate is an informational resource to all members guests and prospective members. This important position must possess general computer skills a good telephone manner and a professional attitude toward the general public.Qualifications
Responsibilities include but are not limited to:
- Member check-in
- Member bookings and group fitness class reservations.
- Greeting members guests and prospective members in a professional manner.
- Being an informational resource for members.
- Club Tours
- Administrative tasks such as processing data input copying information forms replenishing front desk supplies etc.
- Marketing and sales of all membership and club programs and services.
- Use of POS system/cash register
- Use of MindBody Internet based Membership Program
- Answering busy telephone lines.
- Club opening and closing procedures
- Communicate pertinent information and feedback to appropriate managers.
- Maintain a clean and organized workspace.
- All other tasks directed by management
QUALIFICATIONS:
1 year in a customer service position.
General Computer skills Internet based programs Microsoft Word Excel Outlook.
Use of cash register/POS systems.
High School Diploma/GED
Can this role accept experience in lieu of a degree
Licenses and Credentials
Heartsaver CPR AED Certification CPR preferred
Additional Job Details (if applicable)
We are looking for part time 24-32 hours per week during the summer months one week night 1-9p Fridays 2-10p Saturdays 2-10p and Sundays 2-9p.
Hours will drop to per diem starting in September.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.28/HourlyGrade
2EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
