DISPENSING OPTICIAN MANAGER ALTON
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Job Summary
Full time - 38.875 hours per week
Role Purpose:
A qualified and a GOC-registered Dispensing Optician with the addedresponsibility of managing both the clinical and operational functions of the branch. They wil be the bridgebetween clinical excellence exceptional customer service and smooth day-to-day operations. The role
combines hands-on dispensing expertise with team leadership staff development branch administrationand commercial performance management.
Key Responsibilities:
Clinical & Dispensing Duties
Carry out high-quality spectacle dispensing including frame selection lens recommendations andprecise measurements.
Ensure seamless patient journeys through confident 3-way handovers with the Optometrist.
Handle frame adjustments repairs (including hearing aids) and rechecks/non-tolerancesresolving patient concerns promptly escalating to the area manager where appropriate withprofessionalism.
Manage spectacle orders liaising with suppliers for delayed orders and ensure accuracy infocimetry and fitting.
Ensure all administrative tasks within the branch are accurate and efficient ensuring clinicalrecords are thorough up-to-date and compliant with GDPR and data protection requirements.
Support and supervising of a student dispensing optician maybe required.
Leadership & Management
Act as a positive ambassador for the company promoting its values reputation and commitmentto excellent patient care whilst encouraging team motivation and an inclusive can-doatmosphere.
Oversee daily branch operations including opening/closing procedures alarm systems cashing upbanking and keyholder responsibilities.
Line manage branch team members approve holiday and communicating with HR and othermanagers for rota changes and staffing levels.
Conduct regular performance reviews and rolling reviews supporting staff training developmentand reward recognition.
Collaborate with HR to address sickness absence documentation and identify attendance patternsusing tools such as the Bradford Factor.
Operational & Financial Oversight
Monitor and manage stock levels frame rep visits and stocktake accuracy.
Track budgets gross profit incentives and assist OA team with weekly returns and invoices.
Manage refunds till discrepancies debt collection processes and report fraudulent activity.
Coordinate branch reports for Manager Meetings and communicate branch needs with HeadOffice Accounts HR and Marketing.
Marketing & Promotion
Collaborate with the Marketing team to support local promotional events open days andmarketing calendar activities.
Take pride in personal presentation and the upkeep of the practice environment ensuring displaysmarketing materials and merchandise are well presented at all times.
Support marketing with website content updates newsletters/social media content display traysand recommendation cards.
Monitor customer feedback and encourage staff involvement in marketing efforts.
Health Safety & Compliance
Lead Health & Safety initiatives in-branch including emergency procedures hazard walk-throughsand accident reporting.
Ensure staff awareness of GDPR Data Protection and patient confidentiality policies.
Maintain equipment including screener calibration scanner accuracy and locations ofAED/defibrillator.
Must undertake First Aid training.
Role Purpose:
A qualified and a GOC-registered Dispensing Optician with the addedresponsibility of managing both the clinical and operational functions of the branch. They wil be the bridgebetween clinical excellence exceptional customer service and smooth day-to-day operations. The role
combines hands-on dispensing expertise with team leadership staff development branch administrationand commercial performance management.
Key Responsibilities:
Clinical & Dispensing Duties
Carry out high-quality spectacle dispensing including frame selection lens recommendations andprecise measurements.
Ensure seamless patient journeys through confident 3-way handovers with the Optometrist.
Handle frame adjustments repairs (including hearing aids) and rechecks/non-tolerancesresolving patient concerns promptly escalating to the area manager where appropriate withprofessionalism.
Manage spectacle orders liaising with suppliers for delayed orders and ensure accuracy infocimetry and fitting.
Ensure all administrative tasks within the branch are accurate and efficient ensuring clinicalrecords are thorough up-to-date and compliant with GDPR and data protection requirements.
Support and supervising of a student dispensing optician maybe required.
Leadership & Management
Act as a positive ambassador for the company promoting its values reputation and commitmentto excellent patient care whilst encouraging team motivation and an inclusive can-doatmosphere.
Oversee daily branch operations including opening/closing procedures alarm systems cashing upbanking and keyholder responsibilities.
Line manage branch team members approve holiday and communicating with HR and othermanagers for rota changes and staffing levels.
Conduct regular performance reviews and rolling reviews supporting staff training developmentand reward recognition.
Collaborate with HR to address sickness absence documentation and identify attendance patternsusing tools such as the Bradford Factor.
Operational & Financial Oversight
Monitor and manage stock levels frame rep visits and stocktake accuracy.
Track budgets gross profit incentives and assist OA team with weekly returns and invoices.
Manage refunds till discrepancies debt collection processes and report fraudulent activity.
Coordinate branch reports for Manager Meetings and communicate branch needs with HeadOffice Accounts HR and Marketing.
Marketing & Promotion
Collaborate with the Marketing team to support local promotional events open days andmarketing calendar activities.
Take pride in personal presentation and the upkeep of the practice environment ensuring displaysmarketing materials and merchandise are well presented at all times.
Support marketing with website content updates newsletters/social media content display traysand recommendation cards.
Monitor customer feedback and encourage staff involvement in marketing efforts.
Health Safety & Compliance
Lead Health & Safety initiatives in-branch including emergency procedures hazard walk-throughsand accident reporting.
Ensure staff awareness of GDPR Data Protection and patient confidentiality policies.
Maintain equipment including screener calibration scanner accuracy and locations ofAED/defibrillator.
Must undertake First Aid training.
