AI Strategist

MSI Americas is a multinational with presence in 14 countries throughout America trajectory in the Telecommunications & IT sector and the best work team we believe in offering services and products that allow the humanized use of technology connecting it with society.

Tasks

Location: Major US hub for example New York Bay Area Dallas Chicago. Flexible for the right candidate.

Model: Hybrid in-person client meetings and internal sessions as required.

Travel: Regular travel across North America for key client partner and internal meetings.

Business Unit: Enterprise AI

Reporting to: Executive Vice President

Role Overview

We are seeking a dynamic business-focused AI leader with strong experience across Finance Customer Experience Business Process Transformation Back-Office Operations and Data-driven decisioning within the Healthcare and Insurance sectors.

This role requires a startup mindset the ability to reimagine processes and the capability to translate AI and Business AI into real business value.

The ideal candidate can confidently engage with CFOs Finance leaders Operations executives and cross-functional teams to drive AI adoption innovation and measurable outcomes.

Requirements

Key Responsibilities

Business Pre-Sales & Solution Leadership

• Lead pre-sales engagements discovery workshops and solution demonstrations.
• Translate healthcare and insurance business challenges into AI-powered solutions.
• Build ROI models business cases and financial impact assessments.
• Partner with sales teams to shape deal strategy proposals and client presentations.
• Engage with startup partners ecosystem players and innovation teams to co-create solutions.

AI Solutioning & Advisory

• Understand AI/ML GenAI automation and data ecosystems.
• Design end-to-end AI solutions for finance claims underwriting customer service and provider operations.
• Translate both AI and Business AI concepts into clear business outcomes.
• Collaborate with product engineering and data science teams to shape solution architecture.
• Evaluate data readiness data quality and functional domain requirements for AI deployment.

Business Process Finance & Back-Office Transformation

• Analyze and redesign back-office workflows across finance claims billing and customer operations.
• Lead transformation across Record-to-Report Procure-to-Pay Order-to-Cash and broader F&A operations.
• Reimagine processes using AI automation workflow orchestration and data-driven insights.
• Identify inefficiencies and propose innovative scalable solutions.
• Drive operational excellence and continuous improvement programs.
• Partner with finance and operations teams to modernize legacy processes and enable digital-first operations.

Customer Experience & Contact Center Transformation

• Lead transformation initiatives across customer service member services provider support and contact center operations.
• Identify AI opportunities across call deflection agent assist knowledge automation and omnichannel experience.
• Improve customer satisfaction reduce handle time and enhance operational efficiency using AI and automation.
• Partner with CX leaders to design next-generation customer journeys powered by AI.

Executive Stakeholder Engagement

• Communicate effectively with CFOs Finance Directors Operations leaders and Customer Experience executives.
• Present complex AI concepts in simple business-friendly language.
• Influence decision-making through strong storytelling financial modeling and strategic insight.
• Build trusted relationships with business and functional leaders.

Startup Mindset & Cross-Functional Collaboration

• Operate with agility ownership and a bias for action.
• Wear multiple hats across pre-sales solutioning customer success and light project oversight.
• Thrive in ambiguity and help build scalable processes as the company grows.
• Work effectively with startup partners innovation labs and emerging technology vendors.

Required Skills & Experience

Business & Industry Expertise

• Strong understanding of Healthcare and Insurance including payer provider PBM or health-tech.
• Deep familiarity with Finance functions including R2R P2P O2C FP&A revenue cycle claims finance actuarial workflows and financial operations.
• Experience improving customer experience through digital or AI-driven solutions.
• Strong business process and back-office transformation experience.
• Ability to reimagine processes and drive innovation across functional domains.

AI & Technology Acumen

• Working knowledge of AI/ML concepts GenAI applications automation and data ecosystems.
• Ability to translate technical capabilities into business outcomes.
• Ability to articulate both AI and Business AI to technical and non-technical audiences.
• Understanding of data structures data readiness and functional domain requirements.

Communication & Presentation Excellence

• Exceptional storytelling presentation and executive communication skills.
• Ability to simplify complex ideas and influence senior stakeholders.
• Strong ability to present to C-suite especially CFO and Finance leadership.

Startup DNA

• Self-starter with high ownership and adaptability.
• Comfortable building from scratch and iterating quickly.
• Thrives in a fast-paced evolving environment.
• Experience working with startups or innovation-driven teams is a plus.

Preferred Qualifications

• Experience in pre-sales solution consulting business consulting or value engineering.
• Background in healthcare payer/provider insurance or financial transformation.
• Exposure to AI platforms automation tools or data analytics solutions.
• MBA or equivalent business/finance experience preferred but not required.

Preferred Technical Skills

• Strong domain knowledge of Healthcare and Insurance including payer provider PBM health tech.
• Deep understanding of Finance functions including R2R P2P O2C FP&A revenue cycle claims finance and actuarial workflows.
• Working knowledge of AI/ML Generative AI automation and data ecosystems.
• Ability to translate AI and digital capabilities into tangible business and financial outcomes.
• Familiarity with business process transformation back-office modernization and operating model redesign.
• Understanding of data structures data readiness and functional data requirements.
• Exposure to AI platforms automation tools analytics or enterprise technology solutions.
• Experience in pre-sales solution consulting value engineering or business consulting is a strong plus.

Preferred Soft Skills

• Executive communication and storytelling skills with the ability to influence C-suite stakeholders especially CFOs and Finance leaders.
• Strong business acumen with the ability to simplify complex technical concepts for non-technical audiences.
• Innovative and strategic thinker with a mindset to reimagine processes and drive change.
• Startup / builder mentality high ownership self-driven and comfortable with ambiguity.
• Ability to operate in fast-paced evolving environments and iterate quickly.
• Strong stakeholder management and presentation skills.
• Collaborative adaptable and able to work effectively across business finance and technology teams.

Benefits

Pay Range

Base salary between USD 200000 and USD 230000.

In addition we offer a bonus which is dependent on the achievement of targets by the role holder as well as the organization.

Benefits

• Comprehensive Medical Plan Covering Medical Dental Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time Sick Leave Paid Holidays
• Paid Paternity and Maternity Leave

Ready to shape the future of AI-driven transformation in Healthcare & Insurance
If you thrive at the intersection of business strategy innovation and enterprise AI wed love to connect with you. Apply now and help redefine how organizations create value through AI.