Trade Ally Manager

Trade Ally Network Manager Residential Programs

Location: Toronto or Ottawa preferred; candidates located elsewhere in Ontario will be considered

Travel Requirement: Up to 3070% travel across Ontario

Ready to make a difference

ICF is seeking a Trade Ally Network Manager to support energy efficiency programs across Ontario. This role is responsible for recruiting onboarding managing and optimizing the performance of trade allies delivering energy efficiency upgrades under the program.

Reporting to the Project Coordinator the Trade Ally Network Manager plays a critical role in ensuring a strong highperforming and geographically distributed contractor network. This is a clientfacing fieldbased intermediatelevel position that balances handson relationship management with datadriven performance oversight. The role requires regular travel throughout Ontario and significant ontheroad engagement with contractors and program partners.

Why you will love working here:

• Quality of life: Flexible work arrangements autonomy in managing field schedules and a strong emphasis on worklife balance

• Investment in the community: Paid volunteer time and donationmatching opportunities

• Investment in you: Professional development support tuition reimbursement and access to learning resources

• Financial wellbeing: Competitive compensation extended health and dental benefits RRSP savings plan with company contribution

• And many many more (Ask your recruiter for more details!)

What you will be doing:

• Recruit vet and onboard qualified trade allies across Ontario including HVAC insulation air sealing electrical envelope and multitrade contractors

• Serve as the primary point of contact for trade allies within assigned and flexible territories building strong longterm working relationships

• Manage the full trade ally lifecycle including onboarding training coordination performance monitoring corrective action and where appropriate recommendations for suspension or removal from the network

• Conduct regular infield engagement with trade allies including site visits ridealongs meetings and training or touchpoint events

• Track and evaluate trade ally performance using program data dashboards and KPIs (e.g. volume quality timeliness customer experience and compliance)

• Use data and performance trends to identify risks gaps and opportunities and recommend targeted improvements or interventions

• Collaborate closely with internal teams (QA/QC application processing IT marketing and reporting) to resolve issues impacting trade ally or customer outcomes

• Support the Project Coordinator Outreach Lead Marketing Lead and Program Manager with traderelated insights for client reporting program planning and continuous improvement

• Participate in client meetings as needed to provide updates on trade network health performance trends and corrective actions

• Ensure trade ally activities align with program requirements equity objectives health and safety standards and applicable regulatory or utility guidelines

• Maintain accurate documentation related to trade ally engagement performance and communications

What we need you to have (minimum qualifications):

• 3 years of progressive experience in trade ally management contractor oversight field operations or related roles

• Ability to travel 3070% of the time across Ontario

What we would like you to have:

• Bachelors degree

• Demonstrated experience working directly with residential trade contractors or tradesbased service providers

• Experience recruiting onboarding and managing vendor or contractor networks

• Proven ability to use data and performance metrics to inform decisions and manage contractor performance

• Strong communication relationshipbuilding and conflictresolution skills

• Ability to work independently while maintaining alignment with program leadership and delivery teams

• Proficiency with standard business tools and reporting platforms (e.g. Microsoft Office CRM dashboards)

• Experience supporting incomequalified or equityfocused residential energy efficiency programs

• Direct experience working with HVAC insulation electrical or building envelope trades

• Familiarity with utilityadministered or provinceregulated DSM programs

• Experience supporting QA/QC processes field inspections or corrective action planning

• Comfort analyzing contractorlevel performance data and translating insights into action

• Experience working with geographically dispersed contractor networks

• Previous clientfacing experience with publicsector utility or regulated program stakeholders

• Strong comfort working in the field

At ICF we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed candidates are instructed to contact us in advance at. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.