Director of Community Operations

Position Title: Director of Community Operations
Location: Remote
Compensation: $140000-$165000 base salary

About the Firm
52TEN is an established private investment firm based in Scottsdale Arizona specializing in the acquisition and repositioning of manufactured housing communities. With a clear and ambitious growth plan we aim to expand our portfolio of 3 star communities from 15 to 40 over the next three years. As one of the top 100 community owners in America 52TEN is recognized for its innovative approach and commitment to delivering The Best Experience in the industryto our investors residents vendors and our team.

About the Role
The Director of Community Operations is responsible for the overall performance scalability and day-to-day execution of 52TENs growing portfolio of manufactured housing communities. This leader manages a team of Regional Community Managers who oversee several communities and their on-site the first 1218 months the primary focus will be building and strengthening the property operations divisionrefining systems coaching teams and ensuring operational consistency across the portfolio. As the company continues to grow adding communities and scaling from 20 to 75 team members over the next three years this role will evolve to become increasingly strategic with greater emphasis on infrastructure development cross-functional leadership and long-term portfolio optimization. Success in this is defined by growing property-level NOI executing CapEx plans with excellence developing operational talent and building the foundation for scalable high-performing operationsall while staying aligned with 52TENs values and culture.

Why Work With 52TEN
At 52TEN we lead with culturebecause we believe its one of the most defining aspects of our success. Were a fast-paced goal-oriented company that runs on the Entrepreneurial Operating System (EOS) but we also know that work should complement your life not consume it. As a fully remote team we offer the freedom flexibility and autonomy to do meaningful work while making more time for what matters most to you.

While each team member brings unique skills and responsibilities collaboration is at the heart of everything we do. We rally around shared goals support one another and strive to deliver the best experiencefor our investors our partners and our team.

What Makes 52TEN Different

• The Best Experience We dont just focus on delivering exceptional experiences for our residents investors and vendorswe believe it starts within our team. At 52TEN we strive for excellence in every interaction celebrating wins offering support and ensuring everyone feels valued.
• True Remote Work Perks Say goodbye to commutes and micromanagement. At 52TEN you have the freedom to take ownership over your schedule and the ability to do your best work from anywhere.
• A Seat at the Table This is more than just a property management job. As Director of Community Operations youll be part of our leadership team with direct influence on strategic decisions and company direction. This means leadership team perks too.
• Unlimited PTO (That Youre Encouraged to Take) We work hard but we also believe in balance and recovery. Our unlimited PTO policy is designed to help you recharge so you can bring your best self to work.
• A World-Class Team We build a team of high-performing growth-minded individuals who genuinely care about lifting each other up. Every day is an opportunity to grow together share knowledge and push for excellence. Our culture of support ensures that youre always surrounded by top-tier talent with a shared vision.

Does the Following Sound Like You

• You always do the right thingeven when no ones watchingand you earn trust by being honest ethical and transparent.
• You communicate clearly and directly in writing and in conversation without unnecessary fluff.
• Youre a quick study who can absorb complex information and act on it confidently.
• You bring energy and optimism to your work even when the path ahead is unclear.
• Youre driven to get the job donesometimes that means rolling up your sleeves and putting in extra time and youre all in.
• You listen first. You seek to understand before responding and value others perspectives.
• You can rally people to your ideas and get them moving in the same direction.
• You believe in the mission and dont get discouraged by uncertaintyyou trust the process and push forward.
• You stay composed and focused when priorities shift and you adapt quickly without losing momentum.
• You care deeply about doing great work and being someone your team and company can count on.

If this describes you youre absolutely in the right place! Here are the key responsibilities and qualifications of our next Director of Community Operations.

Key Results (Accountabilities)

• Operational Excellence: Drive consistent property-level performance across the portfolio by meeting or exceeding operational expectations related to occupancy delinquency home sales curb appeal and resident satisfaction through disciplined execution and proactive problem-solving.
• Scalable Growth: Lead the seamless integration of 35 new communities while building the systems people and processes necessary to scale from 20 to 75 team members over the next 3 years.
• Team Leadership & Culture: Build and maintain a high-performing accountable operations team through intentional hiring coaching and values-driven leadership.
• Financial Performance & Reporting: Deliver NOI growth by owning budget development partnering on forecasts strategic expense control and disciplined capital management.
• Compliance & Risk: Ensure operational compliance and minimize legal exposure through consistent standards proactive training and systems enforcement.
  

Primary Responsibilities

• Portfolio Operations Oversight: Lead national community operations with oversight of performance site execution and consistent adherence to company standards.
• Financial Management & Forecasting: Manage all financial aspects of operations including budgeting forecasting variance reporting and alignment with long-term strategy.
• Acquisition Due Diligence & Integration: Support the acquisitions process by evaluating new properties planning integrations and leading post-close operational transitions.
• Systems & Processes Leadership: Develop and standardize SOPs implement scalable tools and drive operational consistency with flexibility for regional nuances.
• Resident Experience & Community Outcomes: Enhance the resident experience by setting standards for service responsiveness communication and community presentation.
  

Strategic Growth Opportunities

As 52TEN continues to scale this role may evolve to include broader cross-functional and leadership responsibilities. The ideal candidate brings the curiosity adaptability and systems thinking to help shape scalable systems optimize performance and mentor future leaders. Areas of potential impact include:

• Cross-functional collaboration with Asset Management Acquisitions Finance & Accounting Marketing and People Operations
• Technology adoption to increase efficiency and consistency
• Organizational development to support team growth and role clarity
• Portfolio insights that surface operational opportunities and risks
• Acquisition support through due diligence integration and stabilization
  

What Were Looking For

• 10 years of strategic and tactical leadership experience in manufactured housing operations with a strong track record of driving performance scaling teams and leading through growth and change.
• Strong leadership and coaching experience with direct responsibility for managers and remote teams
• Solid financial acumen with responsibility for property-level and regional budgets forecasting and CapEx
• Track record of building scalable systems improving team performance and implementing new technology
• Excellent communication judgment and follow-through
• Self-driven resourceful and comfortable working in a growing entrepreneurial business
• Ability to travel 2530% to properties in multiple states
  

Preferred Attributes

• Deep understanding of Rent Manager or similar property management software
• A passion for growing people and improving operations through culture clarity and systems
• Values alignment with 52TEN and long-term interest in helping build the company from the inside out
  

What We Offer

• A Growth Path: Clear opportunity to expand your scope and impact as the company grows
• People-First Culture: A high-trust collaborative environment where team and community matter
• Competitive Compensation: Strong salary ($140K-$165K DOE) annual raises and performance-based bonuses
• Tools & Support: Leading software a capable team and access to decision-makers
• Flexibility: Remote role with flexibility unlimited PTO and understanding of personal priorities
• Long-Term Opportunity: A growing company with room to evolve and promote from within

Who We Are at 52TEN

• A high-performing team with the agility of a boutique company and the capability of a large one
• Forward-thinking and tech-savvy always seeking smarter ways to work
• Deeply collaborativeboth at our communities and across the company
• Committed to investing in our people equipping you with the tools to thrive in your role and grow beyond it
  

Who Were Not

• Were not stuck in old ways of thinking or focused only on the bottom line
• We dont forget that were people firstwith families ambitions and values
• We dont shy away from challenges or growthwe welcome them
• We dont avoid accountability or repeat mistakeswe learn and evolve
• We dont operate in siloswe win as one team
  

Work Environment & Physical Requirements

This is a remote-based role supporting a national portfolio of manufactured housing communities. The Director of Community Operations primarily works from a home office and collaborates regularly with onsite teams corporate partners and company leadership through digital communication tools and property management systems.

Regular travel to communities is required and is estimated at approximately 2530% of working time. Travel may include driving to nearby communities as well as occasional air travel for quarterly meetings site visits trainings or company events.

While the majority of responsibilities are performed in a remote office environment using a computer and standard office technology the role also requires time spent in the field at community locations.

Physical and environmental expectations may include:

• Walking communities and conducting property inspections alongside Community Managers
• Standing walking bending and navigating outdoor environments including uneven ground gravel roads or stairs
• Occasionally lifting or moving items up to 25 pounds
• Frequent use of computers phones and digital systems while working remotely
• Communicating regularly with residents vendors and team members in both virtual and onsite settings
• Traveling to assigned communities and attending occasional in-person meetings or company events

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.