Fraud & Claims Operations Associate Manager

About this role:

Wells Fargo is seeking an Associate Manager for ADCC team.

In this role you will:

• Supervise a team of specialists within a fraud and claims program for proactive fraud identification prevention and detection as well as ensuring the recovery execution and handling of claims

• Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service

• Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management

• Leverage interpretation of internal processes and procedures to establish performance standards evaluate performance develop training materials and ensure compliance with internal policies risk controls and government regulations

• Collaborate and consult with customers vendors and other functional areas to resolve escalated issues

• Interact directly with fraud and claims management to develop and implement functional area policies or procedures and to provide exceptional customer experience

• Manage allocation of people and financial resources for Fraud and Claims Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2 years of Financial Services Fraud or Investigation experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

• 1 years Leadership experience

Desired Qualifications:

• Preferably with extensive ADCC account knowledge and people management skills

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.