Royal Service Supervisor Full Time

What is in it for you:

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canadas most beautiful cities Vancouver proudly recognized as a Great Place to Work and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $34.25 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program offering 50% off at participating dining destinations in Vancouver Victoria and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package including health paramedical dental vision life and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability charity and community engagement initiatives
• Access to world-class training leadership programs and career development opportunities across a global hospitality network
• Be part of a dynamic diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Distinctly West Coast the hotel delivers unique guest experiences through creativity artistry and elevated hospitality while remaining at the forefront of art music and fashion programming in the city

What you will be doing:

• Support the daily operations of the Royal Service team to ensure smooth operations and the highest level of guest satisfaction.
• Supervise coach and support Royal Service colleagues while fostering a positive and engaging team environment.
• Liaise with all departments to ensure seamless operations maintaining close relationships with Concierge Sales Catering Conference Services Revenue Housekeeping Fairmont Gold Guest Services and Food & Beverage.
• Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests.
• Monitor call quality guest response times and colleague performance to maintain Forbes Five-Star service standards.
• Assist with colleague scheduling training onboarding and departmental communication.
• Ensure all guest requests traces and preferences are accurately documented and followed through.
• Support the leadership team in maintaining departmental standards productivity and service excellence.

• Know all emergency procedures and general crisis situation management including fire and emergency procedures ensuring guest safety protocols are followed by all hotel staff.
• Other duties assigned

Qualifications :

Your experience and skills include:

• Service-focused personality is essential and previous supervisory or leadership experience is preferred.
• Prior experience working in Royal Service Front Office or a luxury hotel environment required.
• Prior experience working with Opera or a related system preferred.
• Proven ability to build and maintain good relationships with all stakeholders.
• Strong communication organizational and problem-solving skills.
• Ability to lead by example believe in a strong team culture and set the scene for high performance.
• Must be flexible in terms of working hours including evenings weekends holidays and occasional overnights
   

Additional Information :

Your team and working environment:

You will be part of a dynamic and service-driven Royal Service team working closely with all departments across the hotel to ensure seamless communication and exceptional guest experiences. Collaboration attention to detail and a shared commitment to luxury service excellence are at the heart of everything we do.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time