JOB SUMMARY

The Ecommerce Coordinator is a key operational role within the Ecommerce team responsible for maintaining the digital shelf across all ecommerce platforms and marketplaces. This role owns the day-to-day execution and accuracy of product content database management and channel operations ensuring our brand shows up correctly and consistently everywhere customers shop online.

WORK PERFORMED

The Ecommerce Coordinator will work closely with the Head of Ecommerce and Account Managers to execute content listing and operational strategies across Amazon Chewy Walmart and other ecommerce platforms and marketplaces. This role is the operational backbone of the team ensuring listings are accurate data is clean reporting is consistent and executional workflows run smoothly across all channels.

ROLES AND RESPONSIBILITIES

Digital Shelf & Listing Management

Maintain and optimize product listings across Amazon Chewy Walmart and additional ecommerce platforms and marketplaces.

Ensure product detail pages are accurate complete and consistent including titles descriptions images bullet points and backend attributes.

Monitor and resolve listing issues including suppressions and on cords content gaps and discrepancies across platforms.

Conduct regular audits of the digital shelf to ensure brand standards are upheld across all channels.

Partner with channel Account Managers to implement content updates and improvements.

Database & Content Syndication

Own and manage product data in Salsify ensuring records are complete accurate and up to date.

Manage review syndication through Bazaarvoice and other platforms ensuring ratings and reviews are properly distributed to retailer and DTC websites.

Coordinate content syndication workflows ensuring approved assets and copy are pushed to the appropriate channels in a timely manner.

Maintain data integrity across all content databases and syndication tools.

Identify and resolve gaps or errors in syndicated content across ecommerce destinations.

Channel Operations & Execution

Support the operational health of all ecommerce channels with a focus on accuracy consistency and issue resolution.

Own and maintain the ecommerce calendar to ensure visibility and alignment across teams on product launches and channel updates.

Own the backend setup and readiness for all new product launches across ecommerce platforms ensuring listings content and data are complete and accurate prior to go-live.

Establish and maintain QA standards across channel updates and product launches.

Maintain an ecommerce issue/enhancement backlog and regularly groom it for prioritization.

Identify gaps or inefficiencies in workflows and proactively improve processes over time.

Ticketing & Case Management

Own all Amazon and Walmart ticketing and case management serving as the primary operator for submitting tracking and resolving cases through Vendor Central.

Manage PDP update requests ensuring content changes are submitted correctly and resolved in a timely manner.

Identify escalate and resolve variation breaks including parent-child relationship issues and catalog structure errors.

Maintain a log of open and closed tickets tracking resolution times and recurring issues to identify systemic problems.

Partner with channel Account Managers to prioritize and action ticketing needs based on business impact.

Stay current on Amazon policy changes and platform updates that may affect listings or ticketing processes.

Customer Review Response & Workflows

Own and manage customer review response operations across ecommerce platforms ensuring timely brand-appropriate responses.

Develop maintain and continuously improve review response workflows and templates to ensure consistency and quality.

Monitor incoming reviews across Amazon Chewy Walmart and other platforms flagging trends or issues to relevant stakeholders.

Coordinate with Customer Service Content and Product Development teams as needed to address escalated or sensitive reviews.

Track review response metrics and surface insights to support ongoing improvements to the customer experience.

Reporting & Analytics

Pull and maintain regular performance reporting across platforms including traffic conversion revenue promotional results and customer analytics.

Ensure reporting accuracy and consistency across all ecommerce channels.

Identify trends issues or inefficiencies and surface recommendations to the broader team.

KNOWLEDGE SKILLS ABILITIES OTHER

Highly detail-oriented with strong organizational skills and a commitment to accuracy.

Ability to manage multiple priorities and execute effectively in a fast-paced environment.

Self-starter who can operate independently and follow through without constant direction.

Comfortable working cross-functionally with Content Sales Product Development and Operations teams.

Strong problem-solving skills with the ability to identify issues and take action.

Familiarity with ecommerce platforms including Amazon (Seller Central or Vendor Central) Chewy and Walmart.

Experience managing Amazon cases and tickets including PDP updates variation issues and catalog troubleshooting.

Experience with Salsify or similar PIM/DAM platforms preferred.

Experience with Bazaarvoice or similar review syndication tools preferred.

Understanding of SEO principles and how they apply to product listings and digital content.

Proficiency in Microsoft Excel and/or Google Sheets; experience with ecommerce analytics tools is a plus.

Comfortable developing and maintaining operational workflows and response frameworks.

Effective written and verbal communication skills with internal and external stakeholders.

Passion for Outward Hounds mission and culture.

QUALIFICATIONS

Required:

23 years of experience in eCommerce digital operations content management or a related role.

Demonstrated experience maintaining product listings or digital content across one or more ecommerce platforms.

Strong analytical skills and proficiency in Microsoft Excel and/or Google Sheets.

A college degree in Business Marketing Communications Information Systems or a related field.

Preferred:

Experience working with Salsify or another PIM platform.

Experience with Bazaarvoice or comparable review/content syndication tools.

Familiarity with Amazon Seller Central or Vendor Central.

Experience supporting multi-channel ecommerce operations (Amazon Chewy Walmart DTC).

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship without regard to race color sex sexual orientation gender identity national origin citizenship marital status veteran status disability age religion or any other classification protected by law.

In that regard U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law.

OUR BENEFITS (for full-time employees)

Medical / Dental / Vision / Accident

HSA

401K & 100% Employer Match (Fully vested after 1 year)

Flexible Paid Time Off (includes vacation and sick time)

Parental Leave

Basic Term Life and AD&D (Employer Paid)

Voluntary Term Life and AD&D

Pet Insurance (Employer Paid)

We invite all candidates to apply!

Outward Hound is an Equal Opportunity Employer. We value diversity and we strive to create an inclusive and equitable environment for all our employees. We do not discriminate on the basis of race gender religion color national origin gender identity age marital status sexual orientation veteran status disability or any other protected status.

Non-exempt - $60000 - $70000 annual DOE