Student Service Coordinator

The Student Services Coordinator (SSC) assists new and continuing students in the development and ongoing achievement of their educational goals offering a particular emphasis on at-risk student identification providing relevant support services and providing students with excellent service with an overall interest toward the promotion of student success and retention based on performance metrics and in accordance with the mission core values and purposes of Taylor College. The SSC is responsible for building and maintaining relationships with individual students and delivering high quality services promoting student satisfaction and facilitating retention and graduation.

The SSC is a point of contact for addressing student issues pertaining to services needed as they arise serving as student liaison through effective communication with other functional areas of the organization and establishing practices contributing to student satisfaction and retention. As such the SSC supports the schools student population to meet the attrition retention and graduation rate goals for Taylor College in addition to assisting with placement through Career Services.

Essential functions-

Coordinate Student Services Activities

1. Advise students and address student issues by providing solutions within school policy;
2. Act as liaison between the student and instructor working closely with the Program Director and Campus Leadership;
3. Provide peer-to-peer conflict resolution and if needed use the Code of Conduct policy to guide in suggested student violations of policy;
4. Establish and sustain relationships with students in person over the phone and via email;
5. Provide guidance on professional expectations and personal responsibility;
6. Provide students with basic study skills and time management techniques and conduct student workshops as needed;
7. Contact students who are not actively in attendance using the daily LDA report sent by the Registrar document the contact made and update Program Directors of known issues;
8. Work closely with Program Directors and Campus Leadership to determine plans of action for at-risk students;
9. Attend Campus Leadership meetings when requested to provide updates on students;
10. Provide mentoring to students from enrollment to graduation;
11. Continuously update students resource information and documentation for community resources including but not limited to: transportation child care food bank/stamps housing agency contacts etc;
12. Oversee Taylor College food pantry/donation center;
13. Communicate with Vendors on improving vending machine items;
14. Understand veteran/military resources;
15. Actively review student surveys (institutional satisfaction classroom graduate etc.) to assist in school improvement efforts; and
16. Initiate and assist in improvement in school retention metrics to meet or exceed 70% retention.

Assist with Taylor Events

1. Initiate and execute ideas for on campus and remote student events to assist with retention;
2. Actively coordinate graduation ceremony in conjunction with Campus Leadership;
3. Coordinate annual job fair;
4. Attend orientation and promote student services; and
5. Attend coordinate or otherwise assist with school events.

Work in Conjunction with Director of Career Services

1. Coordinate and complete classroom presentations on soft skills career skills resumes cover letters job interviews etc;
2. Assist with mock interviews as students near graduation;
3. Assist in reviewing resumes cover letters and Career Prepped accounts;
4. Participate in Job Fairs and classroom visits;
5. Meet with students about career goals;
6. Assist in verifying placement with both students and employers;
7. Help with finding externships and/or future placement opportunities for students; and
8. Initiate and assist in improvement in school placement metrics to meet or exceed 70% retention.

Complete Documentation and Reporting

1. Using Sharepoint maintain weekly log of student contact including reason for contact services rendered referrals made and information given;
2. Using the Student Information System document all contacts with student on the official student record;
3. Provide information needed for annual reports and weekly dashboard reports;

Handles all other duties as assigned.

Competencies

• Excellent communication customer service organization and follow-up skills;
• Ability to work independently with little supervision;
• Proficient in use of Microsoft Office products;
• Understand regulations compliance and accreditation requirements;
• Take initiative and problem-solve within the scope of responsibility;
• Ability to multi-task prioritize and adapt to changes;
• Ability to work with a diverse student and staff population;
• Exceptional computer skills;
• High attention to detail; and
• Demonstrate professionalism at all times.

Supervisory responsibilities

This position has no supervisory responsibilities currently.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Most duties will be performed in an office environment. This role routinely involves standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The noise level in the work environment is usually moderate.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to stand walk; sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus and may require being occasionally exposed to moving mechanical parts.

Travel required.

• Up to 30%

Required Experience:

IC