German Speaking Customer Advisor

Elevate your professional trajectory within the heart of Spains cosmopolitan capital. We are scouting for motivated German-speaking professionals to join a high-growth banking initiative in Madrid. Whether you are a seasoned finance practitioner or an ambitious newcomer with a dedication to service excellence this is your definitive gateway to an elite international team in a world-class metropolitan hub.

In this capacity you will serve as the primary strategic liaison for a premier financial institution empowering clients to manage their assets and navigate cutting-edge digital ecosystems with clinical precision and professionalism.

YOUR MISSION: ARCHITECTING THE USER EXPERIENCE

As a Financial Advisor you will synthesize high-level technology with human-centric service to ensure operational excellence:

• Expert Consultancy: Orchestrate multi-channel inquiries via Voice Email and Live Chat regarding account management complex transactions and digital toolsets.
• Strategic Resolution: Identify systemic customer pain points and deliver accurate high-impact solutions in real-time.
• Security & Governance: Uphold rigorous data privacy mandates and global banking protocols to guarantee absolute transaction security.
• Cross-Functional Synergy: Utilize your Spanish (B2) fluency to navigate internal operational systems and collaborate effectively with local Spanish departments.

PROFESSIONAL ACADEMY: CULTIVATING FINTECH EXPERTISE

We invest in your evolution. Prior to going live you will undergo a comprehensive onboarding curriculum engineered to transform you into a fintech specialist:

• Immersive Training: A 5-week foundational program.
• Initial Cadence: 09:00 15:00 (Building technical proficiency).
• Operational Schedule: 35 hours per week (Post-certification).
• Curriculum: Banking software mastery international financial regulations and communication excellence.

OPERATIONAL STRUCTURE & ENVIRONMENT

We prioritize lifestyle predictability. You may select your preferred fixed shift framework prior to your commencement date:

• Morning Window: 07:00 16:00
• Afternoon Window: 14:00 00:00
• Nocturnal Window: 22:00 07:00
• Model: 100% On-site at our modern state-of-the-art Madrid facility.

THE IDEAL PROFILE: ANALYTICAL RIGOR & ENERGY

• Linguistic Authority: Native or near-native mastery of German (C1/C2) complemented by a professional command of Spanish (Minimum B2).
• Executive Soft Skills: Exceptional verbal and written articulation with an uncompromising customer-centric mindset.
• Growth Disposition: A proactive solutions-first attitude. No prior banking experience is requiredwe provide the technical expertise; you provide the drive.
• Residency: Currently based in or prepared to relocate to Madrid with valid EU work authorization.

EXECUTIVE COMPENSATION & PREMIUM BENEFITS

• Guaranteed Remuneration: 22800 Gross Annual base salary.
• Performance Incentives: Up to 1200 in annual KPI-linked bonuses.
• Holistic Wellness: Comprehensive Private Health and Life Insurance effective from day one.
• Career Velocity: Transparent internal pathways for promotion into Team Leadership Quality Analysis or Corporate Training.
• The Madrid Advantage: Flourish in a multicultural environment within a city world-renowned for its architectural heritage gastronomy and vibrant social fabric.

Ready to define the future of digital banking Secure your position at the intersection of finance and technology in Madrid today.