IT Services Engineer III

About the Role:

As an IT System Administrator you will join our corporate IT team to provide dedicated on-site support to our Kansas City (Belton Missouri) warehouse. You will be the boots on the ground eyes and ears for IT in KC responsible for day-to-day support to users the warehouses infrastructure and local network and server environments. You will also assist the corporate IT team with projects and ongoing initiatives as required.

This role is ideal for someone with a strong attitude curiosity and willingness to learn. We place special value on potential resourcefulness hunger for automation and a problem-solving mindset. We are looking for someone who is excited about leveraging AI tools to work smarter automate repetitive tasks and continuously improve how we deliver IT support. If you are a fast learner with solid technical and customer service skills eager to grow within a small collaborative team we want to hear from you.

This position reports to a Senior Engineering Manager and is based onsite in Belton MO (Kansas City area).

What Youll Be Doing:

• Serve as the primary on-site IT presence at our 750000-square-foot KC warehouse providing hands-on support to warehouse and corporate users.
• Maintain and troubleshoot warehouse hardware including monitors scan guns printers and other peripherals critical to daily operations.
• Support and help administer local infrastructure: Windows Server Veeam Backup & Replication and Cisco Meraki networking.
• Manage and troubleshoot Meraki Wi-Fi across the warehouse floor and offices ensuring reliable connectivity in a large industrial environment.
• Provide basic to intermediate end-user software and hardware support across Windows macOS (including MacBooks) and Chrome OS.
• Identify opportunities to automate manual or repetitive IT processes and leverage AI tools to improve efficiency response time and overall support quality.
• Contribute to and lead IT projects and initiatives -- partnering with the broader IT team on rollouts upgrades and infrastructure improvements.
• Respond to and resolve IT support tickets meeting SLAs defined in the IT support framework.
• Escalate complex issues to the next level of support for timely resolution.
• Coordinate with the Service Desk to ensure front-line support needs are communicated and operationalized.
• Serve as a liaison with hardware and IT services providers.
• Handle password resets and account unlocks across multiple applications.
• Assist with employee onboarding and offboarding.
• Partner closely with the broader corporate IT team (based in Miami FL Santa Monica CA and Argentina) on cross-functional projects.

What We Are Looking For:

We are placing strong emphasis on attitude potential hunger for automation and willingness to learn. The right person is curious resourceful takes ownership and is comfortable working independently while staying connected to a remote team. Technical depth matters but so do the ability to figure things out ask good questions embrace AI and automation and grow with the role.

• A great attitude and a genuine eagerness to learn test and try new things.
• A natural hunger for automation: looking for ways to eliminate manual work streamline processes and scale yourself through tooling.
• Comfort and curiosity around AI tools with a desire to apply them to IT support troubleshooting documentation and day-to-day workflows.
• Strong problem-solving instincts and the ability to work resourcefully and independently on-site.
• Experience or solid foundational knowledge in Windows Server administration.
• Experience or solid foundational knowledge in Cisco Meraki networking and Wi-Fi.
• Experience troubleshooting hardware and software issues related to corporate IT infrastructure.
• Familiarity with networks and Wi-Fi in larger or industrial environments.
• Hands-on experience supporting Windows macOS / MacBooks and Chrome OS.
• Basic support and troubleshooting for Android and iOS.
• Experience with Google Workspace.
• Experience with Jira Linear or a similar ticketing system.
• Strong communication skills and a customer-service mindset.

Bonus if You Have:

• Experience in logistics or warehouse environments.
• Hands-on experience administering and supporting Windows environments at scale (in lieu of formal certifications).
• Hands-on experience supporting macOS and MacBook fleets in a business or enterprise setting.
• Experience working in an enterprise IT setup.
• Experience building automations or scripts (e.g. PowerShell Python low-code tools) to streamline IT operations.

Growth Opportunity

This role offers significant learning and advancement potential. As the sole IT presence on-site in KC you will gain broad exposure across infrastructure networking end-user support automation and AI-driven workflows with mentorship from a small experienced team. We expect strong performers to grow into expanded roles within IT or Engineering within 12 years.

What We Offer:

• Competitive base salary & bonus program
• Medical dental & vision insurance
• 401(k) plan with company match
• Paid Time Off
• Free IPSY Extra subscription
• Learning & development programs

EEO Statement: We celebrate diversity and are an equal-opportunity employer. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status disability status or any other protected characteristic.

If you need reasonable accommodation in the application or employment process please contact us.

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