Manager, Private Client Administration and Quality Assurance

At CI we see a great place to work as one that is a safe place for everyone to have a voice where people are empowered to take ownership over meaningful work where there is an opportunity to grow through stretching themselves where they can work on innovative products and projects and where employees are supported and engaged in doing so.

WHAT YOU WILL DO

• Ensure work volumes are managed in a timely and efficient manner and the departments quality standards are met. This includes monitoring volume changes to ensure resources and priorities are adjusted accordingly.
• Review all complex and special requests work with staff to investigate and provide the most optimal corrective action. This includes using effective judgment and making decisions in order to resolve unique situations that do not fall within standard policies and procedures.
• Manage and coach staff on escalated issues and ensure regular follow up and prompt resolution is achieved. Ensure proactive escalation of issues on matters requiring upper managements attention.
• Work closely with the custodians. Ensure requests are processed in a timely manner. Quickly identify issues and escalate with custodian management in a timely manner
• Keep current on industry updates custodian announcements corporate initiatives product changes and updates to policies and procedures. Effectively communicate updates and changes to the team by conducting regular team meetings.
• Build out a process and ongoing regiment to develop Policies and Procedures for all tasks and ensure these are updated on a quarterly basis.
• Monitor coach motivate and provide career development to the team. Actively engage in succession planning through identifying and mentoring upcoming leaders. Ensure successful knowledge transition and achievement of employee development goals by coordinating cross training and Learning & Development courses where required.
• Actively manage long and short-range staffing forecasts and handle employee recruitment. Establish training curriculum for all new associates and monitor their progress for evaluation.
• Participate in project discovery meetings on upcoming system and program initiatives provide operational/business expertise and requirements and when required co-ordinate resources.
• Build a strong rapport with our Custodians Advisors Investment Counsellors (IC) Portfolio Managers (PM) Compliance and other internal teams to drive solutions and positive experience for our IC. PM and clients.

WHAT YOU WILL BRING

• Post-secondary education in Business or a related discipline
• Minimum 4-6 years experience within the financial services industry in a leadership role
• Strong mutual funds/securities knowledge and understanding of financial products and investment management philosophies
• Related industry courses (CFA CIM CSC etc.) is a definite asset
• Excellent analytical organizational time management customer service interpersonal and communication skills (both written and verbal) combined with a high accuracy and attention to detail
• Excellent leadership skills and self-motivated team player with the ability to work under pressure with demanding workloads
• Resourcefulness and creative problem-solving skills to provide effective solutions
• Excellent proficiency in MS applications: Word Excel and Outlook

This role follows our inoffice work model and requires employees to be onsite four days per week to support collaboration and business needs.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is$69500 to $119500. Exact salary depends on several factors such as experience skills education and budget. Salary range may vary based on geographic addition to base salary this position is eligible for participation in a bonus addition The Company offers a variety of benefits to eligible employees including health insurance coverage wellness programs life and disability insurance retirement savings plans paid leave programs education-related programs paid holidays and vacation time and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965 we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition a desire to commit to a curious mindset for continuous learning and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment competitive benefits and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Topup program
• Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking Apply. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (CI) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities require this posting in an additional format or require accommodation at any stage of the recruitment process please contact us or call ext. 4747.