General Manager The Waldorf Hilton, London

Exceptional Hospitality Starts with You

A Hilton General Manager is a hospitality leader a brand ambassador and a steward of Hiltons legacy of delivering exceptional guest experiences. At the heart of every Hilton hotel is a commitment to warm reliable and hospitable serviceand the General Manager brings this to life through thoughtful leadership and operational excellence.

About the Hilton Brand

For nearly a century Hilton Hotels & Resorts has been proudly welcoming the worlds travellers. With more than 584 hotels across six continents Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognised name in the industry Hilton remains synonymous with the word hotel. From inaugural balls and Hollywood award galas to business events and days to remember Hilton is where the world makes history closes the deal toasts special occasions and gets away from it all. As the flagship brand of Hilton Hilton Hotels & Resorts continues to set the standard for hospitality providing new product innovations and services to meet guests evolving needs.

The Property

Blending Edwardian grandeur with modern comfort The Waldorf Hilton sits in the heart of Londons theatre districtjust four minutes from the Royal Opera House and within a mile of Covent Garden the British Museum and Trafalgar Squareoffering guests unique flavours at Wild Monkey Good Godfreys and the vibrant South African restaurant The Potluck Club. Celebrated as one of Londons most iconic and stylish heritage hotels it has stood for over a century as a symbol of timeless elegance.

How Youll Make an Impact

As a General Manager at a Hilton property youre not just leading hotel operations youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Your responsibilities will include:

• Lead with Hiltons commitment to exceptional hospitality: Oversee all hotel operations to deliver warm reliable and hospitable service-ending every guest experience is seamless consistent and reflective of the brands high standards
• Drive performance and profitability: Manage revenue budgets and cost controls to achieve financial targets while balancing operational efficiency with innovative guest experiences
• Oversee property priorities: Lead capital projects refurbishments and service initiatives to maintain operational excellence and brand alignment
• Set and execute strategic direction: Shape short- and long-term goals making decisions in the best interests of the hotel the Hilton brand and Hiltons long-term vision
• Inspire and develop talent: Provide visionary leadership to the executive team and all Team Members embedding Hiltons values and fostering a team of passionate and creative professionals
• Strengthen communication and collaboration: Hold regular briefings with the Heads of Department (HOD) team and maintain strong relationships with owners auditors and Hilton stakeholders to ensure alignment and accountability
• Commit to continuous improvement: Uphold and exceed Hilton service standards respond to audits proactively and drive innovation and operational integrity across the business
  

What It Takes to Make the Stay

At Hilton our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now bringing urgency and discipline to every moment knowing it can make a lasting impact.

The ideal candidate is a strategic and hands-on leader with a strong focus on owner relations commercial performance and operational excellence. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Demonstrated success as a General Manager leading a full service upscale Hilton hotel with diverse F&B venues and a significant conference and events operation
• Experience with managing renovation and subsequent repositioning is an advantage as is previous London market exposure
• Strong owner relationship management skills and being a confident credible presenter capable of engaging an ownership group through professional use of presentation technology
• Passion for delivering memorable guest experiences that reflect the brand promise
• A track record of driving innovative commercial growth particularly in food drink
• Highly visible leadership style that builds strong teams partnerships and networks
• Strong business acumen in budget management revenue forecasting and strategic planning
• Resilience sound judgment and the ability to balance strategic vision with operational execution
• Degree or diploma in Hotel Management or equivalent

• Fluency in English (spoken and written)

How Well Help You Thrive

At Hilton the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing supporting you through all of lifes moments. When you join Hilton our exceptional care extends to you with unmatched perks and benefits including*:

• Incredible travel perks Enjoy 110 nights of deeply discounted travel with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave Because family matters. We offer paid leave for eligible Team Members including partners and adoptive parents
• Crisis concierge In times of loss our Crisis Concierge offers a single compassionate point of contact for both practical support and emotional care

• Mental health resources Your wellbeing comes first. Through our Care for All hub we provide resources to help our Team Members to care for themselves and their loved many countries eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
  *Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
  

  Join an Award-Winning Workplace Culture
  At Hilton we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible.
  As a global leader in hospitality weve welcomed more than 3 billion guests worldwide all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
  Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With 24 world-class brands and a company-wide commitment to providing the best stay for every guest were setting new standards for the future of travel.
  Whether youre starting your career or exploring something new Hilton supports your journey every step of the way. Come for the job stay for the careerand help us make every stay a little more magical.
  Curious about life at Hilton Explore our Careers Blog to see why were more than a great place to staywere a great place to work.
  
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