Inside Sales Coordinator

About Us

At Mutual Materials we dont just make building products we help shape the communities people live work and take pride in. Our purpose Building Beauty that Lasts isnt just a tagline its what drives everything we do.

As a leading manufacturer and distributor of brick concrete pavers slabs and masonry products across the Pacific Northwest our materials have been the foundation of projects big and small since 1900 from neighborhood homes to major commercial developments. Now were focused on the next chapter of growth and were looking for driven professionals to be part of it.

This is where opportunity meets impact.

At Mutual youre not just selling a product youre building partnerships influencing projects from the ground up and seeing your work come to life in the real world. If youre motivated by autonomy results and the ability to directly shape your success youll find a strong home here.

POSITION SUMMARY

Mutual Materials is seeking an Inside Sales Support Specialist to support our Portland Slabtown Showroom customer care operations house accounts sales and outside sales team support. Located in Portlands vibrant Slabtown neighborhood our showroom serves homeowners contractors architects designers and landscape professionals throughout the Pacific Northwest. The space showcases modern masonry and hardscape design while also serving as a gathering place for meetings trainings and industry events within the local design community.

This is a full-time onsite position Monday through Friday. The role combines showroom support with customer care and inside sales responsibilities including assisting customers with product information order placement availability delivery coordination and general customer support. We are looking for someone who enjoys working with people communicates professionally stays organized and takes initiative. Experience in customer service retail hospitality sales support or inside sales is preferred. Interest in design construction architecture or building materials is a plus.

Mutual Materials purpose is Building Beauty that Lasts. Since 1900 we have supplied the masonry and hardscape products that have helped shape communities throughout the Pacific Northwest and we continue building our team for the next generation of growth.

KEY RESPONSIBILITIES

Customer Support Order Coordination House Account Sales

• Serve as the first point of contact for customer calls emails and showroom visits.
• Assist customers with product information pricing availability delivery coordination and order status updates.
• Develop and maintain relationships with assigned house accounts to grow and improve sales
• Enter customer orders accurately and coordinate with sales operations and logistics teams to support timely fulfillment.
• Respond to customer questions and help resolve order or service-related issues professionally and efficiently.
• Support Sales team members with quotes follow-up and customer communication.
• Build positive customer relationships through responsive and professional service.

Showroom Support

• Create a welcoming and engaging experience for homeowners contractors architects designers and dealers visiting the showroom.
• Help customers navigate product selections and connect them with the appropriate sales resources when needed.
• Maintain showroom organization displays product samples and overall presentation.
• Support meetings trainings and events hosted within the showroom space.

Lead Follow-Up & Team Support

• Follow up on customer inquiries and showroom leads.
• Assist with outreach and communication to help drive engagement with the showroom and company products.
• Collaborate with the sales and customer care teams to ensure a consistent customer experience.

POSITION REQUIREMENTS

• 13 years of experience in customer service retail hospitality inside sales or sales support preferred.
• Professional communication and relationship-building skills.
• Organized dependable and comfortable managing multiple priorities.
• Self-motivated with the ability to work independently and take initiative.
• Positive customer-focused attitude with strong problem-solving skills.
• Comfortable using Microsoft Office CRM systems and order entry software.
• Interest in construction design architecture or building materials preferred.

Benefits

• Health Benefits
  • Medical/PrescriptionCoverage
  • Vision Coverage
  • Dental Coverage
• 401k Retirement Plan
• Flexible Spending Account (FSA) available.
• Health Savings Account (HSA) available with company contributions.
• Paid Time Off Holiday Pay Sick Pay and Vacation Time Accrual
  • Paid sick time accrual available after 90 days.
  • Paid vacation time accrual 40 hours available at 6 months.
  • Paid Holidays 10scheduled holidays a year.
• Life Insurance $60000 policy at no cost to the employee
• Voluntary Benefits: Accident Critical Illness Life and Long-Term Disability
• Employee Assistance Program (EAP) At no cost to the employee