Senior Technical Account Manager

Join the fintech revolution with Mambu the leading SaaS cloud banking platform. Were on a mission to make banking better for a billion people. Were engineering the future of financial services with AI at its core. At Mambu AI isnt a feature its how were rebuilding banking from the ground up. If youre ready to apply cutting-edge technology to problems that affect millions of people your next chapter starts here. Learn more here.

About the team

The Technical Account Manager (TAM) is a strategic pivotal role within Mambus Product & Engineering (P&E) organization dedicated to serving as the key technical partner for a select portfolio of our high-value customers. Operating as an extension of the customers own technical team you will deepen Mambus technical relationship providing proactive guidance oversight on platform best practices and ensuring the optimal performance and acceleration of feature adoption of the Mambu platform. You will be critical to long-term account health customer advocacy and revenue retention by delivering high-touch expert technical service.

• Act as the primary technical contact and trusted advisor for a portfolio of Mambus strategic customers.
• Provide proactive technical guidance architectural reviews and best-practice recommendations related to Mambus SaaS platform and APIs.
• Own the resolution of all critical and complex technical escalations coordinating internally with Global Support Product and Engineering teams.
• Conduct regular Technical Health Checks (M/QTRs) performance reviews and strategic planning sessions with the customers technical teams.
• Serve as a crucial feedback loop to the P&E organization capturing documenting and advocating for customer technical requirements and product feedback with clear articulation of the business impact.
• Provide dedicated support for key lifecycle events including major migrations go-lives product upgrades and performance/load testing.
• Identify opportunities for customers to unlock new use cases adopt additional Mambu services and drive the consumption of Professional Services hours.
• Monitor the customers Mambu environment including API call volumes latency and error rates to identify and mitigate potential performance issues before they become critical.
• Able to travel for up to 15% of the year.

• 5 years of experience in a technical customer-facing role such as Technical Account Manager Solutions Architect or senior technical support engineer within the B2B SaaS or Fintech industry.
• Proven experience managing and troubleshooting complex multi-faceted technical issues under pressure with familiarity in logging monitoring and debugging tools.
• Deep technical acumen in SaaS and cloud-native technologies microservices architecture and public APIs including the ability to read and understand API integration code snippets.
• Strong familiarity with major cloud platforms (AWS GCP or Azure) and a solid grasp of microservices-based core banking platforms (experience with Mambu is a significant advantage).
• Exceptional English written and verbal communication skills with the capability to translate complex technical concepts for both engineering and executive audiences.
• A customer-centric mindset driven by customer outcomes a natural inclination to build relationships understand technical needs and proactively advocate for success.
• Experience engaging early in the implementation lifecycle participating in technical workshops and providing guidance on best practices like API usage data modeling and security.

Join us to shape the future of banking where your professional growth is equally as valued as your personal well-being.

• Competitive base salary
• Company equity for all
• Learning and development opportunities
• Hybrid/Remote working (location dependant)
• 30 day working abroad
• 4 week paid sabbatical after 5 years service
• Additional benefits based on location

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As part of the recruitment (or HR onboarding) process you will be required to obtain authorized criminal background and credit screening results as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

At Mambu we encourage all interested candidates to apply even if they dont meet every listed qualification as we value diversity and recognize that experience doesnt always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process please contact