Technician II, Help Desk (226 Days)
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
- A degree in an education /technology field and/or 5 years in Information Technology
- Knowledge of Windows Macintosh and other operating systems used within the district
- Proficient in Microsoft Office applications
- Knowledge of Network and trouble-shooting connectivity issues
- Knowledge of computer hardware malfunctions and troubleshoot skills
- Ability to escalate problems to upper management
- Must maintain confidentiality
- Ability to meet tight deadlines
- Ability to perform duties with awareness of all requirements and DISD policies
- Excellent customer service skills
- Proficient in all Tier 1 skill sets
- Provide excellent customer phone support monitor ACD application for high volume calls resolve technical issues log and escalate calls as appropriate
Configuring network printers
Mentor and provide support to tier 1 technicians
Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions
Document each customer interaction through the incident management application
Respond to telephone calls email and personnel requests for technical support
Identify and organize incidents according to priority
Assign incidents to appropriate IT departments and technicians
Apply knowledge of hardware and software troubleshooting to remotely resolve issues as identified by users
Able to adapt to change productively and handle other essential tasks as assigned
Perform other duties as required by the Help Desk Department ensuring customer satisfaction and adhering to the Help Desk Service Level Agreement (SLA)
Required Experience:
IC
About Company
Dallas Independent School District. Dallas ISD is considered to be one of the fastest improving urban school districts in the country.
