Director of Lifecycle Services

Do you think like a strategist an analyst or a builder Do you reflect on what the most satisfying insight youve ever uncovered in a sales environment isand what changed because of it Do you feel energized with the thought of redesigning a plan to improve long-term customer value instead of short-term revenue The Director of Lifecycle Services & Training is your next opportunity! This is a strategic leadership position responsible for the growth profitability and operational excellence of the after-market service business and customer education programs across the Americas. This role focuses on transitioning the business from a transactional product-sale model to a recurring service-led partnership that maximizes the total cost of ownership (TCO) for customers.

In This Role Your Responsibilities Will be:

• Develop and execute the Americas Lifecycle roadmap focusing on installed base (IB) penetration maintenance contracts and digital service adoption.
• Drive P&L performance for the services division ensuring aggressive revenue growth and margin expansion.
• Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
• Standardize service delivery protocols (e.g. Turnarounds Outages and Shutdowns) to ensure consistent customer experiences.
• Collaborate with Product Management to integrate Serviceability into the product development lifecycle.
• Manage the regional spare parts strategy and logistics network to ensure rapid response times.
• Partner with regional sales vice presidents to embed service contracts into new capital project (CAPEX) proposals.
• Lead the Service Sales team in identifying and converting unattached installed bases into active service agreements.
• Support channel partners in developing their own service capabilities to extend the brands reach.
• Oversee the regional training centers and digital learning platforms for both internal technicians and external channel partners.
• Design curriculum focused on technical proficiency safety compliance and advanced diagnostic capabilities.

• Establish Certification Centers of Excellence to standardize service quality across all North American territories.

Who You Are:

You proactively develop relationships with a wide variety of people. You use customer insights to drive and guide the development of new offerings. You serves as a strategic partner to build grow and maintain profitable and long-lasting relationships with key accounts. You enjoy the challenge of unfamiliar tasks. You enjoy multi-tasking; applies knowledge of the organization to advance multiple objectives. You keep the end in sight; puts in extra effort to meet deadlines.

For This Role You Will Need:

• Bachelors Degree Engineering Business or a related technical field

• 7 years of experience of lifecycle service management; previous experience as an STO Manager Field Service Manager working with industrial automation flow control or in the petrochemical industry
• 5 years in a senior leadership role overseeing after-market services
• Must be able to travel domestically and internationally up to 60%
• Legal authorization to work in the US - visa sponsorship will not be provided

Preferred Qualifications That Set You Apart:

• Masters degree in Engineering Business or a related technical field
• Proven track record of managing a multi-million-dollar P&L and driving year-over-year growth in service revenue.
• Ability to modernize traditional service models through digital transformation (IoT remote monitoring and asset management software)

Our Culture & Commitment to You

• At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

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