Sr. Technical Program Manager, Alexa Excellence AI Ops

Are you passionate about working in AI and at scale The Alexa Excellence team is looking for a Technical Program Manager who thrives at the intersection of operational excellence and AI this role you will drive programs that ensure Alexa is always available always reliable and always delighting hundreds of millions of customers worldwide. You will lead initiatives spanning AI-powered operations (Ops AI) including intelligent anomaly detection automated incident response and predictive reliability systems while also driving Alexas expansion into new countries and locales. Youll operate in a fast-paced highly ambiguous environment partnering with scientists engineers and business leaders to deliver programs that push the boundaries of whats possible in operational intelligence at global scale. If youre excited about shaping the future of AI-driven operations and launching world-class experiences for customers around the globe wed love to hear from you.

Key job responsibilities
Drive end-to-end program execution from strategy definition through launch and post-launch metrics for initiatives that directly impact Alexas availability and reliability for hundreds of millions of customers globally.
Partner cross-functionally with Engineering Applied Science Product UX and senior leadership to align on goals remove blockers and deliver cohesive solutions across complex technical programs.
Own roadmap prioritization and portfolio management balancing near-term operational needs with long-term AI/ML-driven innovation including Alexas international expansion into new countries and locales.
Deliver scalable processes that enable the team to move with agility without sacrificing quality establishing mechanisms for planning execution tracking risk management and continuous improvement. Own load testing at scale to validate system resilience ensure readiness and proactively identify performance bottlenecks ahead of major launches and traffic surges.
Manage executive communication and stakeholder alignment crafting narratives that translate complex technical programs into clear business impact driving alignment across VP leadership and cross-org partners.

About the team
The Alexa Availability team is the backbone of Alexas reliability ensuring that hundreds of millions of customers experience an always-on always-responsive Alexa across every device and locale worldwide. Our Developer Productivity charter focuses on accelerating engineering velocity by building tools frameworks and automation that empower Alexa teams to ship faster with confidence. We are actively transforming our operational posture from reactive to predictive by moving to AI Ops leveraging machine learning large language models and intelligent automation to detect diagnose and resolve issues before customers are ever impacted. Together these charters ensure Alexa is not only reliable at scale today but continuously improving through the power of AI-driven operations.

- 7 years of working directly with engineering teams experience
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition

- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- Experience working in AI

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.