Senior Customer Success Manager, Bueno (Copeland brand)
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Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are someone looking for a career change a professional an undergraduate student exploring your first opportunity or recent graduate we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
We are looking for an experienced and client-focused Senior Customer Success Manager to join Bueno (a Copeland brand) and support our growing portfolio of B2B clients including partners and end customers across the built environment sector.
French native-level language skills are essential for this role!
This role combines strategic client management with high-touch technical and engineering support helping customers maximise the value of the Bueno Platform to improve operations energy efficiency and sustainability outcomes. You will act as a trusted advisor throughout the customer lifecycle ensuring strong product adoption long-term retention and an exceptional client experience.
As a senior member of a growing UK team you will also play an important role in scaling operations improving internal processes and contributing to the continued growth of the business.
Key responsibilities of the role:
Client Success & Relationship Management
Build and maintain strong relationships with client stakeholders including executives managers and end users.
Understand client business objectives operational challenges and strategic goals to position Buenos solutions effectively.
Develop and execute customer success plans focused on adoption retention and long-term value delivery.
Identify opportunities for account expansion and collaborate with account management teams on growth initiatives.
Onboarding & Customer Experience
Lead onboarding and implementation activities for new clients and partners.
Work cross-functionally with sales product and services teams to ensure seamless customer experiences.
Deliver product training education sessions and ongoing guidance to maximise platform utilisation and best practice adoption.
Technical Services & Support
Provide engineering and analytics support related to HVAC refrigeration building systems and energy performance.
Develop reporting and performance insights that help clients improve operations and sustainability outcomes.
Act as a senior escalation point for customer issues and work collaboratively with internal teams to resolve concerns promptly.
Customer Advocacy & Performance Tracking
Gather and communicate customer feedback to internal product and account management teams.
Monitor customer success metrics including adoption rates retention and renewal performance.
Prepare reports and executive summaries outlining customer outcomes opportunities and challenges.
Team Contribution & Operational Improvement
Support the continuous improvement of tools workflows and customer success processes.
Contribute to scaling Buenos customer success operations across the UK market.
Demonstrate strong cross-functional collaboration within a remote team environment.
Required skills and qualifications:
5 years experience in commercial refrigeration building analytics energy optimisation or related technical environments.
3 years experience managing complex stakeholder relationships in customer success professional services or client-facing roles.
French native-level speaker with the ability to support French-speaking clients and stakeholders
Strong technical understanding of HVAC and other building systems energy efficiency energy calculations and measurement and verification (M&V) principles and practices.
Strong knowledge of the built environment and building services market.
Excellent project management organisational and communication skills.
Demonstrated ability to work proactively and independently within cross-functional remote teams.
Must be authorised to work full-time in the UK.
Preferred skills and qualifications:
Technical expertise with refrigeration systems.
Commercial experience within the retail refrigeration market.
Experience with analytics data modelling or performance reporting platforms.
About Bueno
Bueno is a global smart building analytics platform helping property owners and operators improve building performance reduce energy consumption and optimise operational efficiency across commercial real estate portfolios. The platform uses advanced AI machine learning and data analytics to provide portfolio-wide visibility predictive insights and actionable recommendations that support sustainability and operational outcomes.
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including parental leav vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
Work Authorization
Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.
No calls or agency requests please.
Required Experience:
Manager
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
