Customer Service Representative I, RMV Northeast

Minimum Entrance Requirements

This requisition will remain open until filled; however first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have at least (A) one year of full-time or equivalent part-time experience in a position the major duties of which included cash handling and working directly with clients or customers; or experience providing information to clients customers or the general public on services procedures and requirements which included entering or retrieving data using computer systems.

Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.

Substitutions

I. A Bachelors degree may be substituted for the required experience.

Special Requirements: Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth

• For questions regarding the job posting please email the MassDOT Talent Acquisition Team at

• For general questions regarding MassDOT call the Human Resources Service Center at .

• For a disabilityrelated reasonable accommodation or alternative application method call the ADA Coordinator Lucy Bayard at .

Comprehensive Benefits

When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.

Want the specificsExplore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action minorities veterans and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC)may self-select out of opportunities if they dont meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Duties and Responsibilities

• Interact with customers to respond to inquiries and complaints.

• Issues licenses identification cards and motor vehicle registrations.

• Communicates with internal and external contacts through a variety of means such as telephone mail e-mail fax or in-person.

• Uses computer terminals vision instruments automatic testing devices and other equipment.

• Administers vision tests in accordance with agency policy.

• Operates computer equipment to create retrieve review change or update driver/vehicle/business information.

• Ensure appropriate confidentiality and security of information.

• Reviews reports for compliance with state and federal guidelines.

• Collects fees (cash or check) and performs credit card transactions.

• Reconciles receipts with revenue control documents.

• Operates computer terminals with photo imaging software.

• Schedules road examinations.

• Prepares forms and other documents related to licenses registrations identification cards and receipts for titles.

• Amends title and registration records.

• Maintains Registry of Motor Vehicle filing systems.

• Reviews customer documents in support of transactions for accuracy and veracity.

• Conducts research for additional information from third parties (other states state agencies etc.) to complete transactions.

• Assists other state and local agencies with Registry of Motor Vehicle information.

• Assists customers with problem resolution.

• Provided information to the public regarding Registry of Motor Vehicle guidelines requirements and procedures in-person and on the phone.

• Greets customers determines customers purpose assesses readiness and directs them to the appropriate line.

• Directs customers to Kiosks and other automated services where appropriate.

• Assess that customers have the correct forms/applications supporting documents and acceptable payment.

• Returns improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete forms/applications.

• Provides checklists and assistance in completing forms/applications.

Pre-Hire Process

Upon a conditional offer of employment applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check and (iii) a satisfactory review of his/her driving records to be eligible for this position.

About MassDOT

The 4000 employees ofMassachusetts Department of Transportation (MassDOT)take great pride in connecting the Commonwealths residents and communities. MassDOT is responsible for developing implementing and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan design construct and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOTs culture and career opportunities can be found at divisions include Highway Registry of Motor Vehicles Aeronautics and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.