Manager, Resident Experience

Are you looking for a multi-faceted role where your communications leadership skills can shine Do you thrive when your time is split between administrative projects and building relationships

Were CCMC a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity Respect Service and Community.

Our Manager Resident Experience will focus on the OKRs (objectives and key results) and initiatives related to creating a holistic resident experience through lifestyle communication and customer service. They will also be responsible for a variety of engaging duties in this critical role that promotes CCMCs core values.

What youll accomplish:

• Work closely with the VP of Resident Experience to support and implement elements of the CCMC three-year strategic plan
• Support the interaction between a CCMC community and the residents we serve
• Developing implementing and coordinating strategies useful in improving resident relationships engagement communications and overall community satisfaction
• Assist with recruiting onboarding training developing and implementing continuing education programs for onsite team members
• Work with vendors to develop partnerships and discounts to benefit communities
• Identify and implement consistent best practices for community communications amenity and activity operations including calendar planning room rental processes fitness programs events sponsorships and community partnerships
• The position is also additional support for vacant positions and at times requires filling in on-site and remotely for open lifestyle communications and other vacancies as needed to ensure residents do not feel a lapse in services

What were looking for:

• Working experience of community associations in a large scale master-planned community
• Bachelors degree in either recreation hospitality public relations journalism or related field
• 3 years of experience in community programming.
• 3 years of experience with community facilities/amenities.
• 3 years of experience in communications including newsletter publication website administration social media etc.
• 3 years as a CCMC employee
• Experience in sales marketing public relations and promotions
• Strong experience in and understanding of community engagement
• Exceptional verbal and written communication skills with the ability to create original and creative content
• Proven ability to demonstrate CCMCs core values of respect integrity community and service
• Deadline-driven self-starter who can seek out opportunities and manage multiple projects simultaneously all while providing strong customer service on all levels
• Possess a positive attitude and ability to navigate change positively quickly and efficiently
• Demonstrate strong leadership mentorship and motivational skills
• Requires ability to travel when needed at least one week out of the month
• Physically able to perform and assist in the various roles and responsibilities
• Must pass a pre-employment drug screen and background check

If driving is or becomes a requirement of the role it is required at all times that you hold a valid state drivers license for the class of vehicle you are driving maintain a clean motor vehicle report and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical dental and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation holidays medical and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability life insurance and pet insurance
• Most importantly a caring team who is dedicated to your success!