Portuguese-Speaking Community Support Analyst

Location: Moschato Athens Greece (On-site)

Start Date: 29 June 2026
Training Duration: 5 Working Days
Languages Required: Portuguese & English

Working Schedule

• Monday to Friday
• 10:00 18:00

Salary & Bonus

• 1045.72 gross/month (14 salaries per year)
• Performance Bonus: Up to 10%

About the Role

We are looking for Portuguese-speaking professionals to join an international Community Support team in Athens Greece.

In this role you will contribute to creating safer smarter and more inclusive online spaces by supporting users of a leading digital platform. This is a mission-driven position where analytical thinking empathy and attention to detail play an important role in improving the online user experience.

You will work within a multicultural and supportive environment in a company recognized as a Great Place to Work.

Main Responsibilities

• Review investigate and resolve user inquiries with professionalism and accuracy
• Apply platform policies and Terms of Use to real-life cases
• Ensure a safe and fair online environment for users
• Analyze user behavior trends and identify recurring issues
• Support process improvement initiatives and workflow optimization
• Collaborate with internal teams to maintain quality standards
• Maintain accurate case documentation and reporting

Requirements

• Fluent Portuguese and English
• Strong analytical and problem-solving skills
• Ability to pass an analytical/reasoning assessment
• Good understanding of social and cultural contexts within Portuguese-speaking markets
• Previous experience in BPO customer support or similar environments is considered an advantage
• Higher education is preferred
• Professional communication and attention to detail
• EU citizenship valid Greek work permit or Refugee Certificate of Protection is required

Relocation Support

Candidates relocating to Greece may choose between:

• Flight ticket hotel accommodation agency fee fully covered
  or
• 250 relocation allowance agency fee covered

Benefits & Perks

• Paid onboarding and training with certified instructors
• Private health insurance
• Employee discounts and additional benefits
• Career growth and internal mobility opportunities
• International and inclusive work environment
• Community events and CSR initiatives
• Modern office facilities with relaxation and break areas
• Free online Greek language lessons

Recruitment Process

1. Application & CV Review
2. Online Language & Analytical Assessment
3. Final Interview with the Client

If you are passionate about online communities problem-solving and international career opportunities we would be happy to hear from you.